Position profile
Applications must include a personal details form (35K PDF; 346K DOC) and should be sent to:
Human Resources
AIHW
GPO Box 570
Canberra ACT 2601
Email
The Institute is an Equal Opportunity Employer
'Best Company to Work for in 2008'
AIHW is proud to have been recognised by Great Place to Work™ Australia as a 'Best Company to Work For in 2008'. We intend to remain a great workplace by providing fulfilling work in a trusting environment.
| Group | Business Group |
|---|---|
| Unit | Information Services and Publishing |
| Classification | APS Level 4 |
| Salary | $49,829 - $53,968 pa + plus conditions under the AIHW Certified Agreement 2005-2008 |
| Position no. | B0504 |
| Notes | Full time, Non-ongoing Position for a specified term of 18 months (with possibility of extension) |
Background
The Business Group provides the infrastructure that supports the Institute's business objectives, including resources, services and technical advice across the range of corporate and information services functions.
The Information Services and Publishing Unit manages and coordinates the development of the Institute's website and intranet; supports and enhances the integrated production and dissemination of Institute publications and other products; provides a comprehensive library service; and manages record keeping.
Job description
The Web Support Officer works in a small team responsible for the Institute's website and intranet. Tasks include maintaining and updating content, quality assurance, author support, traffic monitoring, responding to feedback and general site development, including graphic design.
Duty statement
Immediate Supervisor: Web Administrator (APS Level 6)
Under general direction:
- Assist with the maintenance and development of the Institute's website and intranet.
- Assist with the provision of high quality web content author training and support by managing the Internet/Intranet Helpdesk (during standard business hours); including problem resolution or referral as appropriate, follow up, and analysis and reporting.
- Assist with site promotion and traffic analysis.
- Assist with graphic design for the sites.
Selection criteria
Important
- Demonstrated experience in web site maintenance and development.
- Awareness of current and emerging web technologies.
- Solid understanding of HTML and CSS, dynamic scripting languages (e.g. Javascript, Cold Fusion and PHP) and web authoring tools (e.g. FrontPage, Dreamweaver, Acrobat and PhotoShop).
- Helpdesk and user training and support experience, including sound diagnostic and problem solving skills.
- Excellent communication skills.
- Strong client service focus and a team-oriented approach.
- A knowledge of, and demonstrated commitment to the APS Values (in particular, Workplace Diversity and Occupational Health and Safety) and an ability to apply them to one's own work practices.
Desirable
- Understanding of Government Online Standards and Guidelines.