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released: 18 Dec 2012 author: AIHW media release

In 2011-12, specialist homelessness services assisted almost 230,000 clients, representing 1 in 98 Australians. Of these clients, 56% were at risk of homelessness, 44% were already homeless and 11% were sleeping without shelter or in improvised or inadequate shelter when they first began receiving support. Agencies provided more than 7,000,000 nights of accommodation in 2011-12 and assisted 84% of clients at risk of homelessness to sustain their tenancy. This report presents the findings of the Specialist Homelessness Services Collection for 2011-12, and describes the clients of specialist homelessness agencies, the assistance they sought and were provided, and outcomes achieved for clients.

ISBN 978-1-74249-390-9; Cat. no. HOU 267; 150pp.; $22

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Publication table of contents

  • Preliminary material
    • Title and verso pages
    • Contents
    • Acknowledgments
    • Abbreviations
    • Symbols
    • Summary
  • Body section
    • 1 Introduction
      • The policy framework for reducing homelessness
      • About the Specialist Homelessness Services Collection
      • About this report
    • 2 A profile of clients
      • Characteristics of clients
      • Clients’ needs for assistance and services provided
      • Client outcomes following support
    • 3 A comparison of homeless and at risk clients
    • 4 A profile of special interest groups
      • Children and young clients
      • Older clients
      • Indigenous clients
      • Families
      • Clients who have experienced domestic and family violence
      • Clients with a current mental health issue
      • Clients leaving care
      • Clients exiting custodial arrangements
      • Children with a care or protection order
    • 5 A profile of specialist homelessness agencies
      • Agency size
      • Agency location
    • 6 Unmet demand
      • Unassisted requests for assistance
      • Unmet need for services for clients
    • 7 Trends in the homelessness services client population
      • Agencies
      • Clients
  • End matter
    • Appendix A
      • About the Specialist Homelessness Services Collection and data presented in this report
    • Appendix B
      • Data quality statement: Specialist Homelessness Services Collection, 2011–12
    • Appendix C
      • Imputation strategy for the Specialist Homelessness Services Collection, 2011‒12
    • Appendix D
      • How do the SAAP NDC and the SHSC differ?
    • References
    • List of tables
    • List of figures
    • Related publications

Notes and corrections

The current version of the publication is presented above.

Previous versions of files that have been updated or corrected are presented below.

  1. (17 Dec 2013) Specialist homelessness services 2011-12 revised tables.
    These tables are based on a revised imputation strategy, and the background to that is explained in the Specialist homelessness services 2012-13 report. 

Recommended citation

AIHW 2012. Specialist Homelessness Services 2011-12. Cat. no. HOU 267. Canberra: AIHW.

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