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released: 5 Dec 2013 author: AIHW media release

An overview of the national findings of the 2012 National Social Housing Survey was published by AIHW in May 2013. This report provides further detail on national level findings, state and territory comparisons and comparisons across public housing, state owned and managed Indigenous housing, and community housing programs. It shows that: - The majority of tenants are satisfied with the services provided by their housing organisation, with community housing tenants the most satisfied. - Tenants report a range of benefits from living in social housing. Around 7 in 10 tenants feel more settled and are able to manage rent or money better. - The majority of tenants live in a dwelling of an acceptable standard, and less than 1 in 10 social housing dwellings can be reported as overcrowded. - An estimated 1 in 10 public housing and SOMIH tenants and around 1 in 5 community housing tenants indicated they have been homeless in the past five years.

ISBN 978-1-74249-522-4; Cat. no. HOU 272; 184pp.; $28

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Publication table of contents

  • Preliminary material
    • Title and verso pages
    • Contents
    • Acknowledgments
    • Abbreviations
    • Symbols
    • Summary
      • How satisfied are tenants?
      • What are the benefits of living in social housing?
      • What are dwelling conditions and use like?
      • Which support services are used most and by which tenants?
  • Body section
    • 1 Introduction
      • The social housing sector
      • 2012 NSHS methodology
      • 2012 NSHS sample representativeness
    • 2 Tenant satisfaction
      • Overall satisfaction
      • Satisfaction with amenities
      • Satisfaction with location
      • Satisfaction with maintenance services
    • 3 Benefits of living in social housing
      • Perceived benefits of living in social housing
      • What is social inclusion?
    • 4 Use of support services
      • Household need for, and use of, other community and health services
      • Housing provider assistance in obtaining services
    • 5 Dwelling condition
      • Facilities
      • Structure
      • Dwelling standard
    • 6 Dwelling utilisation
      • Dwelling utilisation, by state and territory
      • Dwelling utilisation, by location
      • Dwelling utilisation, by Indigenous status
  • End matter
    • Appendixes
    • Appendix A: Profile of 2012 NSHS social housing survey respondents
      • Characteristics of survey respondents
      • Characteristics of households
    • Appendix B: Survey and reporting methodology
      • Survey response rates
      • Scope
      • Methodology
      • Respondents versus households
      • Weighting
      • Sampling variability
      • Comparability with the 2010 questionnaire
    • Appendix C: Final 2012 NSHS questionnaire
      • Covering letter used for initial mail-out for 2012 NSHS (public housing example)
      • Covering letter used for reminder mail-out for 2012 NSHS (public housing example)
      • CORE questionnaire 2012 NSHS
    • Appendix D: Data quality statement
      • Summary of key issues
      • Description
      • Institutional Environment
      • Timeliness Accessibility Interpretability Relevance Accuracy Coherence
      • Appendix E: Detailed results of the 2012 NSHS
    • Glossary
    • References
    • List of tables
    • List of figures
    • Related publications

Notes and corrections 

The current version of the publication is presented above.

Previous versions of files that have been updated or corrected are presented below.

Recommended citation

AIHW 2013. National Social Housing Survey: detailed results 2012. Cat. no. HOU 272. Canberra: AIHW.

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