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released: 17 Jun 2014 author: AIHW

This working paper was funded by the Australian Health Ministers’ Advisory Council and overseen by the National Health Information Standards and Statistics Committee. The paper documents existing approaches for measuring patient experience within non-GP primary health care settings. Information about patient experience is an important tool for health care quality improvement and health performance reporting. While there have been selected activities to standardise and validate patient experience information in hospital and GP settings, there has been limited documentation of patient experience information within the non-GP primary health care sector. This paper will help inform future work in the area of patient experience in primary health care settings.

Cat. no. WP 66; 36pp.; Internet only


Publication table of contents

  • Preliminary material
    • Title and verso pages
    • Contents
    • Acknowledgments
    • Abbreviations
    • Summary
  • Body section
    • 1 Background to the current project
      • Purpose
      • Scope
      • Approach
    • 2 Primary health care and patient experience measurement in Australia
      • 2.1 What is primary health care?
      • 2.2 Why is primary health care important?
      • 2.3 How is primary health care organised and monitored in Australia?
      • 2.3 What is patient-centred health care?
      • 2.4 Why is patient-centred health care important?
      • 2.5 How can patient experience information inform quality improvement and performance monitoring?
    • 3 Methods
    • 4 Results
      • 4.1 Reviewed patient experience collections and approaches
      • 4.2 Further relevant patient experience measurement approaches
      • 4.3 Developing surveying instruments to measure patient experience
    • 5 Conclusions
  • End matter
    • Appendix A: Stakeholder contact list
    • Appendix B: Questionnaire template
    • Appendix C: Completed questionnaires
    • References

Recommended citation

AIHW 2014. The measurement of patient experience in non-GP primary health care settings. AIHW Working paper no. 66. Cat. no. WP 66. Canberra: AIHW. Viewed 21 July 2017 <http://www.aihw.gov.au/publication-detail/?id=60129547332>.

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