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released: 10 Aug 2017 author: AIHW media release

This report provides an overview of national-level, state and territory findings, as well as comparisons across public housing, state owned and managed Indigenous housing and community housing tenants. The report shows that the majority of tenants are satisfied with the services provided by their housing organisation, with community housing tenants the most satisfied. Tenants report a range of benefits from living in social housing and the majority live in dwellings of an acceptable standard.

ISBN 978-1-76054-175-0; Cat. no. HOU 290; 124pp.; $50

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Publication table of contents

  • National Social Housing Survey detailed results 2016
  • Preliminary pages
    • Title & verso title pages
    • Acknowledgments
    • Abbreviations
    • Symbols
    • Summary
      • Overview of NSHS respondents
  • Body content
    • Introduction
      • The social housing sector
      • Housing policy
      • Overview of 2016 NSHS methodology
    • 1 Overall satisfaction
      • Key demographic influences on overall satisfaction
      • Overall satisfaction, by state and territory
      • Overall satisfaction, by location (remoteness)
      • Overall satisfaction, by dwelling condition
      • Overall satisfaction, by dwelling utilisation
      • Satisfaction, by Indigenous status
      • Satisfaction, by need for assistance
    • 2 Satisfaction with amenities
      • Key demographic influences on satisfaction with amenities
      • Satisfaction with amenities, by state and territory
      • Satisfaction with amenities, by location (remoteness)
      • Satisfaction with amenities, by Indigenous status
      • Satisfaction with amenities, by need for assistance
    • 3 Satisfaction with location (proximity to facilities and services)
      • Key demographic influences on satisfaction with location
      • Satisfaction with location, by state and territory
      • Satisfaction with location, by remoteness
      • Satisfaction with location, by Indigenous status
    • 4 Satisfaction with day-to-day maintenance services
      • Key demographic influences on satisfaction with day-to-day maintenance services
      • Satisfaction with day-to-day maintenance services, by state and territory
      • Satisfaction with day-to-day maintenance services, by location (remoteness)
      • Satisfaction with day-to-day maintenance services, by Indigenous status
      • Satisfaction with day-to-day maintenance services, by dwelling condition
      • Satisfaction with day-to-day maintenance services, by dwelling utilisation
    • 5 Satisfaction with emergency maintenance services
      • Key demographic influences on satisfaction with emergency maintenance services
      • Satisfaction with emergency maintenance services, by state and territory
      • Satisfaction with emergency maintenance services, by location (remoteness)
      • Satisfaction with emergency maintenance services, by Indigenous status
      • Satisfaction with emergency maintenance services, by dwelling condition
      • Satisfaction with emergency maintenance services, by dwelling utilisation
    • 6 Perceived benefits of living in social housing
      • Key demographic influences on perceived benefits of living in social housing
      • Benefits of living in social housing, by state and territory
      • Benefits of living in social housing, by location (remoteness)
      • Benefits of living in social housing, by Indigenous status
    • 7 Dwelling condition or standard
      • Key demographic influences on perceived dwelling condition
      • Dwelling condition or standard
      • Dwelling condition or standard, by state and territory
      • Dwelling condition, by location (remoteness)
      • Dwelling condition, by Indigenous status
    • 8 Dwelling utilisation
      • Key demographic influences on perceived dwelling utilisation
      • Dwelling utilisation
      • Dwelling utilisation, by state and territory
      • Dwelling utilisation, by location (remoteness)
      • Dwelling utilisation, by Indigenous status
    • 9 Use of community and health services
      • Key demographic influences on the use of community and health services
      • Assistance for social housing tenants
      • Use of support services, by state and territory
      • Use of support services, by location (remoteness)
      • Use of support services, by Indigenous status
      • Use of support services by labour force participation
      • Use of support services by need for assistance
      • Use of support services with assistance from housing providers
  • End matter
    • Appendix A: Survey and reporting methodology
    • Survey scope
    • Overview of methodological approach
    • Survey and interview response rates
    • 2016 NSHS sample representativeness
    • Respondents versus households
    • Weighting
    • 2016 weighting strategy: mail-out survey
    • 2016 weighting calculation: face-to-face survey
    • Sampling variability
    • Comparability with the 2014 questionnaire
    • Appendix B: Profile of 2016 NSHS respondents
    • Glossary
    • References
    • List of tables
    • List of figures
    • Related publications

Recommended citation

AIHW 2017. National Social Housing Survey: detailed results 2016. Cat. no. HOU 290. Canberra: AIHW.

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