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released: 23 Oct 1998 media release

Describes the successful development of an Instrument to measure the performance of HACC agencies against the 27 National Service Standards. Developing Quality Measures for Home and Community Care will be of interest to service providers, program planners, consumer organisations, and anyone interested in quality assurance or performance appraisals. The project was undertaken in consultation with the commonwealth, States and Territories. The report includes the original HACC survey instruments and technical appendices on CD-ROM.

ISSN 1325-6025; ISBN 978 0 642 24773 5; Cat. no. AGE 8; 312pp.; OUT OF PRINT

  • Publication

Full publication (1965K PDF)

  • Preliminary material (88K PDF)
    • Title page and verso
    • Contents
    • List of tables
    • List of figures
    • Acknowledgments
    • Disclaimer
    • Project team
    • List of abbreviations
    • Executive summary
  • Chapters
    1. Introduction (54K PDF)
      • Background
      • Objectives of the project
      • Preliminary work
      • Report overview
    2. Method (170K PDF)
      • The HACC National Service Standards Instrument
      • The consumer survey
      • Comparison of quality appraisal mechanisms
    3. Testing the HACC National Service Standards Instrument (669K PDF)
      • How agencies scored against the standards
      • Face and content validity
      • Internal consistency
      • Concurrent validity
      • Rater reliability
      • Summary
    4. Testing methods of assessment (141K PDF)
      • Face validity
      • Concurrent validity
      • Inferential tests of the difference between methods
      • The effect of assessment type on rater reliability
      • Summary
    5. Testing the consumer feedback Instrument (202K PDF)
      • Profile of respondents
      • Evaluation of missing data
      • Consumer feedback as a quality measure
      • Uses of consumer feedback
      • The revised consumer survey form
      • Summary
    6. Comparison with like assessments (57K PDF)
      • Review of issues
      • Summary of like assessment mechanisms
      • Summary
  • End matter
    • References (47K PDF)
    • Appendixes
      • Appendix A: HACC National Service Standards Instrument (292K PDF)
      • Appendix B: Revised consumer feedback questionnaire (136K PDF)
      • Appendix C: Guide to scoring for assessors (86K PDF)
      • Appendix D: Intercorrelations for the HACC National Service Standards as measured by the Instrument (37K PDF)
      • Appendix E: Members of the HACC Officials Standards Working Group (5K PDF)
      • Appendix F: Glossary of statistical terms (74K PDF)
    • Technical appendixes (Introduction) (91K PDF)
      • Appendix 1: HACC National Service Standards Instrument (pilot version) (186K PDF)
      • Appendix 2: HACC National Service Standards Guidelines for Assessors (pilot version) (145K PDF)
      • Appendix 3: HACC National Service Standards Instrument Pilot Consumer Survey (telephone version) (63K PDF)
      • Appendix 4: HACC National Service Standards Instrument Pilot Consumer Feedback Form (mail out version) (21K PDF)
      • Appendix 5: HACC National Service Standards Instrument Pilot: Assessment of Review Process Form (108K PDF)
      • Appendix 6: HACC National Service Standards Instrument Pilot: Service Provider Survey (91K PDF)
      • Appendix 7: HACC National Service Standards Instrument Pilot: Ratings Summary Form (182K PDF)

Recommended citation

Jenkins A, Butkus E & Gibson D 1998. Developing quality measures for home and community care: prepared for the HACC officials standards working group. Aged Care Series. Cat. no. AGE 8. Canberra: AIHW.