Obtaining consumer views of service standards in home and community care, supplementary report: examining the validity of consumer feedback collected for the HACC National Service Standards Instrumen
released: 1 Nov 2000 author: Jenkins A & Gibson D
This is a supplementary report to the main report of the Consumer Appraisal Data Development Project. The results presented in this report represent the final phase of quantitative and qualitative analysis designed to test the usefulness, reliability and validity of consumer feedback for the assessment of Home and Community Care (HACC) agencies against the National Service Standards. Current until 1 November 2001.
ISSN 1035-5049; Cat. no. AIHW 7117; 86pp.; OUT OF PRINT
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Publication table of contents
- Contents
- Acknowledgments
- Executive Summary
- Introduction
- Method
- Assessment results
- Consumer feedback as performance information
- Relating the consumer survey items to Instrument results
- Viability of collecting consumer feedback
- Appendix A
- Appendix B
- Appendix C
- References
Recommended citation
Jenkins A & Gibson D 2000. Obtaining consumer views of service standards in home and community care, supplementary report: examining the validity of consumer feedback collected for the HACC National Service Standards Instrumen. Welfare Working Paper Series. Cat. no. AIHW 7117. Canberra: AIHW.