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To better support agencies in reporting for the new Specialist Homelessness Services (SHS) collection, the Specialist Homelessness Information Platform (SHIP) client management system replaced the SAAP Management and Reporting Tool (SMART) from 1 July 2011.
SHIP is free to any agency that wishes to use it, and allows you to record client information including case notes, case plans and client goals. You can also compile and extract data to help manage your agency, your clients and your clients’ needs. SHIP will help make sure that your client data continues to be secure and confidential.
SHIP is a more secure system than its predecessor SMART—information is stored, audited, and backed-up in a controlled and centralised way (rather than being up backed up on individual agencies’ computers).
SHIP is a web-based system hosted by Infoxchange Australia that offers a secure web link for every session while it is being used by agencies. All SHIP infrastructure hosted by Infoxchange will also be maintained in a secure environment which meets or exceeds the Australian Government Protective Security Protocols. SHIP will not be hosted in a public ‘cloud’ environment such as those provided by Microsoft, Google or Amazon.
SHIP makes sure all client data remains secure and confidential by using:
Agency managers will also be able to run an audit to see who has accessed client records and when.
SHIP also conforms to government A-rating standards for usability and screen-based applications (the Web Content Accessibility Guidelines version 2.0).
If you’re developing or using your own client management system, you will need to make sure it’s compliant for collecting and sending data to the AIHW for the new SHS collection. Contact the AIHW for more details.