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These SHOR commonly asked questions are divided by category to help you find the answers you’re looking for, to assist staff in SHS agencies in accessing SHOR and uploading data for the SHS collection.

If you can’t find the answer to your question about SHS extracts and submissions, please contact the AIHW Hotline on
1800 627 191 – option 1 for SHIP enquiries, option 2 for SHOR enquiries.


How do I upload an extract to SHOR?

  1. Log in to SHOR (https://validatashsp.aihw.gov.au)
  2. Select the role of the agency that you want to upload an extract for
  3. Click on Upload Extract in the main menu
  4. Browse for the file that you want to upload—this will have been extracted from SHIP or your own client management system
  5. Select the relevant data file (SHIP extracts are named with the agency ID, year and collection month)
  6. Upload – when your file has been successfully uploaded, you will see the message ‘Upload extract: Your file has been uploaded’. You then have the option to upload another file, but will have to wait until the extract is 'Valid' (this takes about 60 seconds).

NOTE: At this point in time, your file is going through pre-validation – a basic check to ensure that you are submitting a data file. If the upload has been successful, the file will then go through validation.


How can I check the status of an uploaded extract?

  1. Log in to SHOR (https://validatashsp.aihw.gov.au)
  2. Select the role of the agency that you want to check results for
  3. Go to the SHS Summary tab 
  4. Select the month you want to view – this will give you information about the file upload, and the status will be either 'Valid', 'Signed off' or 'Failed'.

NOTE: If your extract has not been uploaded for this month, no record will be displayed.


How do I withdraw an extract in SHIP?

If withdrawing multiple extracts, this must be done in chronological order, with the most recent extract withdrawn first. Withdrawing unlocks the data in SHIP and allows you to re-extract the data for the selected SHS collection period.

NOTE: The withdrawal process in SHIP does not remove any data previously uploaded to SHOR.

  1. Log in to SHIP
  2. Go to Reports – SHS – Submission log
  3. Click on Withdraw to withdraw the affected extract(s)
  4. Re-validate the affected collection period(s) in SHIP
  5. Re-extract the affected collection period(s) in SHIP
  6. Re-upload all the extract files to SHOR in chronological order, with the extract for the earliest collection period first.


More information