How does SHOR work?  

Jurisdictions (states and territories) submit a Specialist Homelessness Establishment Database (SHED) data file to the AIHW each month. The SHED file contains administrative information about each agency as well as providing the scope for the collection by identifying which SHS agencies are participating in the collection and are required to submit data.

Data collected by SHS agencies is de-identified when extracted from the client management system and uploaded securely to SHOR. SHOR checks the data through a validation process and provides validation results and detailed information on any identified errors. Agencies, legal entities and jurisdictions can use SHOR to generate reports on submitted data and track the progress of data submissions.

Submitting monthly data 

Extracts need to be submitted to SHOR in chronological order (e.g. October data must be uploaded and validated before attempting to upload the November data extract). When a data extract is confirmed as valid, the extract for the following month can be submitted.

If an extract fails validation, the errors within the extract must be fixed. The system will generate an email with a link to SHOR where the errors can be viewed. The errors will need to be fixed in your client management system (e.g. SHIP) and the monthly data file re-extracted for submission through SHOR.

Learn more: SHOR manual - version 8 (2.3MB PDF) 

What do agencies need to do? 

Participating agency administrators are provided with SHOR access to submit their monthly data. Users will be assigned with either ‘Administrator’ or ‘Operator’ access depending on the agency management or jurisdiction advice.

Agencies are responsible for:

  • adding, editing or removing user accounts
  • submitting SHS data extracts each month
  • following up on SHOR validation errors, and if required, fixing any data errors and re-extracting the file for upload. Data for subsequent months cannot be submitted until the previous data file passes the SHOR validation process.

What do jurisdictions need to do? 

Jurisdictions are responsible for providing the scope of their SHS agencies to the AIHW via the SHED file, detailing which of them are funded, participating in the collection and required to report data. The SHED also provides the AIHW with agency administrative data, including the details of the agency’s manager and nominated SHOR contact person. A valid SHED file is required from the jurisdictions each month to enable the AIHW to accept data from agencies.  

Jurisdictions are responsible for:

  • providing a SHED file to AIHW each month (e.g. the January file is due between the 20th – 30th of January)
  • fixing data errors and resubmitting the SHED file, if required
  • following up agencies listed as participating in the SHED file to ensure they have submitted SHS data.

What do legal entities do? 

Legal entities (which fund their agencies) can log on to SHOR to check the progress of their agencies’ reporting.

Keeping data secure and confidential 

All data submitted to AIHW through SHOR is managed in accordance with legal and ethical obligations for privacy, confidentiality and objectivity.

Access to client, unassisted person and agency data within SHOR by authorised staff of AIHW, state/territory governments and homelessness agencies is strictly controlled.

SHOR meets all AIHW security standards and policies. This includes:

  • encrypted connections with data providers
  • a high level of security associated with the IT infrastructure for the project
  • databases stored in a secured partition on the AIHW’s servers
  • monitoring of all access to the system.  

Read more about privacy and security of SHS data.