Housing and Specialised Services Group
Housing and Homelessness Collection Operations Unit
The Australian Institute of Health and Welfare (the AIHW) is an independent corporate Commonwealth entity that works to improve the health and wellbeing of Australians through better health and welfare information and statistics.
The Housing and Specialised Services Group (HSSG) is looking for an enthusiastic and motivated individual for the position of Senior Customer Service Manager/Senior Project Officer in the Housing and Homelessness Collection Operations Unit (HHCO).
The HHCO unit manages the Specialist Homelessness Services (SHS) data collection. HHCO runs the operations of the data collection and supports over 1,500 agencies. The responsibilities of the unit also include the delivery of training for the SHS collection as well as the client management system called the Specialist Homelessness Information Platforms (SHIP).
The hotline (customer information telephone line) provides information to agency workers and jurisdictional stakeholders, advising them how to collect the data accurately, enter it into a client management system, and submit it to the AIHW. The training team delivers training nationally to SHS agencies as well as developing training resources.
The AIHW provides an exciting and supportive work environment where everyone has the opportunity to make a real and positive contribution.
The successful candidate will:
This position will be filled on a non-ongoing or contractual basis (full-time) and will be engaged through a labour hire firm.
How to apply
Your application should include:
Applications should be submitted by email to [email protected]
Penny Siu, 02 6249 5092, [email protected]
Additional enquiries can be sent to AIHW Recruitment at [email protected]
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