Table of contents

  • List of Tables
  • List of Figures
  • Executive Summary
  • 1 Introduction
  • 2 Data
  • 3 Analysis of satisfaction scores
  • 4 Analysis of cost and facilities satisfaction scores
  • 5 References
  • Appendix A 1999 Questionnaire
  • Appendix B Supplementary Tables (last visit  1+ years ago)