Table of contents

  • List of tables
  • List of figures
  • Executive summary
  • 1 Introduction
  • 2 Data
  • 3 Analysis of satisfaction scores
  • 4 Analysis of cost and facilities satisfaction scores
  • 5 Analysis of comments
  • 6 References
  • Appendix A - 2002 Questionnaire
  • Appendix B - Examples of Comments