Introduction
Like everyone, people with disability have health-care needs, access health services to meet them, and have varying health-related experiences. They use a range of mainstream health services, such as general practitioners (GPs), medical specialists, dentists and hospitals. Their care may require coordination between different health professionals.
People with disability may also rely on informal care, such as that provided by family and friends, to meet or supplement their health-care needs.
Survey of Disability, Ageing and Carers
Data in this section are largely sourced from the Australian Bureau of Statistics’ (ABS) 2018 Survey of Disability, Ageing and Carers (SDAC). The SDAC is the most detailed and comprehensive source of data on disability prevalence in Australia.
The SDAC considers that a person has disability if they have at least one of a list of limitations, restrictions or impairments, which has lasted, or is likely to last, for at least 6 months and restricts everyday activities.
The limitations are grouped into 10 activities associated with daily living – self-care, mobility, communication, cognitive or emotional tasks, health care, reading or writing tasks, transport, household chores, property maintenance, and meal preparation. The SDAC also identifies 2 other life areas in which people may experience restriction or difficulty as a result of disability – schooling and employment.
The severity of disability is defined by whether a person needs help, has difficulty, or uses aids or equipment with 3 core activities – self-care, mobility, and communication – and is grouped for mild, moderate, severe, and profound limitation. People who always or sometimes need help with one or more core activities, have difficulty understanding or being understood by family or friends, or can communicate more easily using sign language or other non-spoken forms of communication are referred to in this section as ‘people with severe or profound disability’.
The patient experience information collected in the SDAC does not include health professionals other than GPs, medical specialists and dental professionals. Hence, it is not possible to examine from this survey whether some needs for non-hospital health services were met by other health professionals, such as nurses, pharmacists or other allied health professionals.
The patient experience information collected in the SDAC is collected from people with disability living in households. It is not collected from people without disability. Hence comparisons with people without disability cannot be directly made.
Use of mainstream health services
Table ACCESS.1 provides a snapshot of the use of mainstream health services by people with disability aged under 65 living in the community.
Table ACCESS.1: Use of selected health services by people with disability(a), 2018

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Most (92% or 2.2 million) saw a GP(b)
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1 in 5 (20% or 482,000) saw a GP for urgent medical care(b)
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2 in 3 (63% or 1.5 million) saw a medical specialist(b)
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Half (51% or 1.2 million) saw a dental professional(b)
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1 in 4 (26% or 639,000) visited a hospital emergency department(b)
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1 in 5 (22% or 541,000) were admitted to hospital(b)
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2 in 5 (38% or 911,000) saw 3 or more health professionals for the same condition(b)
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7 in 10 (71% or 644,000) had a health professional help coordinate their care when they saw 3 or more health professionals for the same condition(c)
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2 in 3 (64% or 346,000) who need help with health-care activities receive informal services(d)
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2 in 5 (41% or 221,000) who need help with health-care activities receive formal services(d)
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(a) People with disability aged 64 and under living in households.
(b) For own health in the last 12 months.
(c) People who have seen 3 or more health professionals for the same condition for their own health in the last 12 months.
(d) People with disability aged 5–64 living in households including those who receive both formal and informal services.
Source: ABS 2019a; see also tables ACCE1, ACCE48, and ACCE56.
Females aged under 65 with disability living in households were more likely to use health services within a year than males:
- 95% (or 1.1 million) of females saw a GP for own health compared with 89% (or 1.1 million) of males
- 23% (or 268,000) of females saw a GP for urgent medical care compared with 17% (or 215,000)
- 65% (or 769,000) of females saw a medical specialist compared with 60% (or 743,000)
- 55% (or 648,000) of females saw a dental professional compared with 48% (or 586,000)
- 28% (or 334,000) of females visited a hospital emergency department compared with 25% (or 306,000)
- 24% (or 288,000) of females were admitted to hospital compared with 20% (or 252,000)
- 41% (or 490,000) of females saw 3 or more health professionals for the same condition compared with 34% (or 421,000) (ABS 2019a).
Of people with disability living in households:
- those aged 0–24 were less likely to see a GP (86% or 557,000), see a GP for urgent medical care (15% or 99,000) or be admitted to hospital (18% or 116,000) within one year than those aged 25–64 (95% or 1.7 million, 22% or 383,000 and 24% or 426,000 respectively)
- those aged 0–24 were more likely (64% or 415,000) to see a dental professional than those aged 25–64 (46% or 819,000)
- females aged 5–64 who need assistance with health care are more likely (29% or 75,000) than males (19% or 53,000) to receive formal assistance only, and males are more likely (53% or 150,000) than females (40% or 101,000) to receive informal assistance only (ABS 2019a).
People aged 65 and over with disability and living in households were:
- more likely to see a medical specialist (72% or 1.3 million) or be admitted to hospital (29% or 513,000) than those aged under 65 (63% or 1.5 million and 22% or 541,000 respectively)
- less likely to see a GP for urgent medical care (15% or 268,000) or to see 3 or more health professionals for the same conditions (31% or 545,000) than those aged under 65 (20% or 482,000 and 38% or 911,000 respectively) (ABS 2019a).
People aged 65 and over with disability living in households and who need help with health-care activities are less likely (22% or 155,000) to receive that assistance from informal providers only than those aged 25–64 (37% or 140,000) or 5–24 (66% or 111,000) (ABS 2019a).
How does the use of mainstream health services by people with disability compare with people without disability?
The patient experience information in the SDAC is collected only from people with disability and primary carers (living in households). It is not therefore possible to compare with people without disability. However, AIHW analysis of self-reported information from the ABS National Health Survey 2014–15, which uses the ABS Short Disability Module, suggests that people with disability aged under 65 have higher rates of use of:
- GPs (93% compared with 82% of those without disability)
- medical specialists (58% compared with 26%)
- hospital emergency departments (20% compared with 10%) (ABS 2016a).
This is similar to AIHW analysis of self-reported information from HILDA 2017. In the last year, people with disability aged 15–64 had higher rates of use of:
- GPs or family doctors (92% compared with 79% of those without disability)
- mental health professionals (23% compared with 6.6%)
- hospital overnight stays (19% compared with 7.8%)
- hospital visits as day patient (17% compared with 9.3%) (DSS and MIAESR 2019).
In contrast to this, people with disability aged 15–64 had slightly lower rates (52%) of dentist visits than people without disability (56%) (DSS and MIAESR 2019).
How many have a regular GP?
People with disability aged 15–64 are more likely (92%) to see a particular GP or clinic when they are sick or need advice about their own health than those without disability (84%). Of people with disability:
- people aged 65 and over are more likely (99%) to see a particular GP or clinic than people aged 15–64 (92%)
- females aged 15–64 are more likely (94%) than males (90%) (DSS and MIAESR 2019).
Use of Medicare Benefits Schedule services
Without data linkage it is not possible to examine in detail how people with disability use health services, with the exception of self-reported survey data (such as that presented in this section). This is because health data collections generally have no ‘flag’ to identify the disability status of service recipients or patients.
To highlight how linked data can fill information gaps, this box presents data from the ABS 2011 Multi-Agency Data Integration Project (MADIP) data asset.
The 2011 MADIP includes:
- de-identified information about everyone who participated in the Census of Population and Housing on 9 August 2011 and who had an active Medicare enrolment on that date
- some information about the services they received in 2011 under the Medicare Benefits Schedule (MBS)
- information from the 2011 Census of Population and Housing, Personal Income Tax data for tax returns for 2010–11
- social security and related information to identify whether income support payments were received in September 2011 (ABS 2018).
For more information on MADIP, see ABS MADIP.
In 2011, compared with people who received no income support, people who received the Disability Support Pension (DSP) were:
- more likely to be frequent users of MBS services – more than one-third (36%) used 30 or more MBS services, compared with 8% (Figure ACCESS.1)
- more likely to have regular GP visits – more than half (52%) had more than 6 un-referred attendances at a GP, compared with 17%
- more likely to have no out-of-pocket expenses – almost half (49%) had no out-of-pocket costs for all MBS services, compared with 43%
- less likely to have out-of-pocket expenses of $100 or more – 3% were $100 or more out of pocket for unreferred GP visits, compared with 11%, and 19% were more than $100 out of pocket for all MBS services compared with 30% (ABS 2018).