In November 2020, for people who did not access telehealth services, the most common reasons included (Figure COVID.4):
- the service was not needed – adults with disability were less likely to give this response (77%) than those without disability (92%)
- people preferred to speak in person with health professionals – adults with disability were more likely to give this response (22%) than those without disability (8.7%) (ABS 2020a).
Future use of telehealth services
In November 2020, about half (51%) of adults with disability said they would likely use telehealth services even once the COVID-19 restrictions were lifted, 30% said they were not likely to use them, and 19% were not sure. This pattern was similar for adults without disability, of whom 48% said they would continue using telehealth services, 32% said they were not likely to use them, and 20% were unsure (ABS 2020a).
Reasons to use (or not to use) telehealth services in the future were mostly similar for people with and without disability, with the following exceptions:
- convenience (the ability to use the service anywhere) was less important to people with disability
- of the people who said they would use the service in the future or were not sure, 69% of adults with disability picked convenience as one of the reasons, compared with 80% of those without disability
- of the people who said they would not use the service in the future (or were not sure), people with disability were more likely to say they would not be using the service because
- it was not recommended for their condition or treatment (12% for adults with disability compared with 5.4% for adults without disability)
- they did not have the required technology (11% compared with 2.7%) (ABS 2020a).
​Use of mental health or support services
Mental health or support services
In April 2021 and December 2020, the Household Impacts of COVID-19 Survey asked Australians aged 18 and over about their use of mental health or support services since 1 March 2020. The services asked about included:
- general practitioners (GPs) for mental health
- psychologists, psychiatrists or other mental health specialists
- other health workers such as social workers, nurses and occupational therapists
- crisis support or counselling services such as Lifeline
- online mental health information such as Head to Health.
The data were designed to provide a snapshot of the changes brought about by the COVID-19 pandemic. However, the questions used to collect this information were not comparable with the ABS 2018–19 Patient Experience Survey (ABS 2020c).
Adults with disability were more likely than those without disability to report that:
- they had used at least one mental health or support service between March 2020 and April 2021 (29% of adults with disability, compared with 13% of those without disability)
- they had needed but did not use a mental health or support service between March and December 2020 (11% and 5.4%, respectively)
- their use of mental health or support services had decreased between March and December 2020 (17% of adults with disability compared with 7.8% of those without disability) (ABS 2020b, 2021c).
The most common mental health or support services used in April 2021 were (more than one service could be reported):
- GP for mental health (20% for people with disability compared with 8.2% for those without disability)
- psychologist, psychiatrist or other mental health specialist (19% compared with 7.1% for those without disability) (ABS 2021c).
Similar proportions were reported in December 2020 (ABS 2020b).
Around 3 in 10 people with and without disability reported starting a new mental health or support service since 1 March 2020 that they had not used before (28% and 30%) (ABS 2020b).