During support

Clients with disability generally have a higher and more complex need for support than clients without disability. This is reflected in their higher:

  • average number of support periods received—2.6 compared with 1.7
  • median length of support—75 days compared with 44
  • average number of distinct services needed—14.6 compared with 9.6

Type of support needed

Accommodation is the most needed type of service for clients with (69%) and without (61%) disability. Clients with disability, however, generally have a higher need for all types of accommodation:

  • 51% need long-term housing, compared with 39%
  • 39% medium-term or transitional housing, compared with 30%
  • 45% short-term or emergency accommodation, compared with 41%.

Clients with disability are also more likely than those without disability to need most other types of assistance, with the exception of assistance for domestic and/or family violence and child care.

Unmet need for support

Not all clients who need support receive it directly or have all their needs met (though they may have a referral arranged—for data on referrals, see Data).

Of clients with disability:

  • 31% had all support needs met directly, compared with 41% without disability
  • 66% had some met, compared with 56%
  • 2.4% had none met, compared with 3.7%.

Some types of support are more likely to be provided directly when needed than others. For example:

  • about half (53%) of clients with disability who need accommodation receive it directly
  • less than half (43%) of clients with disability who need disability services receive them directly
  • about half (51%) of clients with disability who need services related to mental health receive them directly (Figure 1).

Clients with disability (53%) are as likely as clients without disability (52%) to receive the accommodation services they need, and slightly more likely to receive long-term housing (6.4% compared with 4.7%).

When they need them, clients with disability are also more likely to receive:

  • mental health services—51% compared with 45%
  • drug and/or alcohol services—51% compared with 47%.

When they need them, clients with disability are less likely to receive:

  • immigration and/or cultural services—79% compared with 86%
  • family services—58% compared with 63%.

Clients with disability and without disability have similar rates of direct service provision for:

  • assistance to sustain housing tenure—82% compared with 81%
  • legal and/or financial—47% compared with 46%
  • general—99% compared with 99%
  • other specialist—67% compared with 69%.