During support

Clients with disability generally have a higher and more complex need for support than clients without disability. This is reflected in their higher:

  • average number of support periods received—2.6 compared with 1.7
  • median length of support—75 days compared with 44
  • average number of distinct services needed—14.6 compared with 9.6

Type of support needed

Accommodation is the most needed type of service for clients with (69%) and without (61%) disability. Clients with disability, however, generally have a higher need for all types of accommodation:

  • 51% need long-term housing, compared with 39%
  • 39% medium-term or transitional housing, compared with 30%
  • 45% short-term or emergency accommodation, compared with 41%.

Clients with disability are also more likely than those without disability to need most other types of assistance, with the exception of assistance for domestic and/or family violence and child care.

Unmet need for support

Not all clients who need support receive it directly or have all their needs met (though they may have a referral arranged—for data on referrals, see Data).

Of clients with disability:

  • 31% had all support needs met directly, compared with 41% without disability
  • 66% had some met, compared with 56%
  • 2.4% had none met, compared with 3.7%.

Some types of support are more likely to be provided directly when needed than others. For example:

  • about half (53%) of clients with disability who need accommodation receive it directly
  • less than half (43%) of clients with disability who need disability services receive them directly
  • about half (51%) of clients with disability who need services related to mental health receive them directly (Figure 1).
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Clients with disability (53%) are as likely as clients without disability (52%) to receive the accommodation services they need, and slightly more likely to receive long-term housing (6.4% compared with 4.7%).

When they need them, clients with disability are also more likely to receive:

  • mental health services—51% compared with 45%
  • drug and/or alcohol services—51% compared with 47%.

When they need them, clients with disability are less likely to receive:

  • immigration and/or cultural services—79% compared with 86%
  • family services—58% compared with 63%.

Clients with disability and without disability have similar rates of direct service provision for:

  • assistance to sustain housing tenure—82% compared with 81%
  • legal and/or financial—47% compared with 46%
  • general—99% compared with 99%
  • other specialist—67% compared with 69%.

Alternative text for During support

Figure 1

Bar chart showing Specialist Homelessness Services provided when needed to clients with and without disability. The reader can select to display the chart by whether the client has disability or not. The chart shows people with disability who needed accommodation services were more likely to receive short term or emergency accommodation (59%) than long term housing (6%).  Back to figure 1