Needs in social housing

Proximity to services

Being able to access other services, such as medical centres or public transport, is important. Compared with other social housing households, those that have at least 1 person with disability are less likely to live where their needs to nominated services and facilities are met. Of those that rated access to these services as important:

  • 90% said their location meets their needs for access to shops and banking, compared with 94% that do not have a person with disability
  • 88% for public transport, compared with 94%
  • 89% for parks and recreational facilities, compared with 94%
  • 90% for emergency services, medical services and hospitals, compared with 95%
  • 87% for child-care facilities, compared with 90%
  • 88% for education and training facilities, compared with 92%
  • 84% for employment and place of work, compared with 89%
  • 83% for community and support services, compared with 92%
  • 87% for family and friends, compared with 90% (AIHW 2019).

Of social housing households that rated these services as important, those that have at least 1 person with disability are less likely to say that their needs are met for:

  • modifications for special needs (73% compared with 83% when rated as important)
  • ease of access and entry (85% compared with 93%)
  • safety and security, whether at home (79% compared with 85%) or in the neighbourhood (73% compared with 81%)
  • thermal comfort (in the heat or cold) (57% compared 65%) (AIHW 2019).


AIHW (Australian Institute of Health and Welfare) 2019. National Social Housing Survey 2018: key results. Cat. no. HOU 311. Canberra: AIHW.