SHS support services national cube metadata

This page supports the use of the SHS other outcomes national cube. The data within this cube relate to the 2011–12 to 2014–15 financial years.

You can find information on:

  • the data items available in this cube
  • explanatory notes that outline some of the important aspects of the data in this cube
  • a series of examples on how to query the data in this cube.

Under the section Available data items you will find a list of all the data items available for analysis in this cube. This list provides a brief explanation of the data item’s response categories, as well as a brief description of the rules used for determining a client’s response.

Under the section Explanatory notes you will find information that is useful for interpreting and analysing the SHSC data generally and this cube specifically. This section will cover information on the SHSC client conceptual framework, that is, how client’s responses are recorded and the rules used to decide which response is used at the client level. More specifically, this relates to some of the more technical aspects of the data, such as explaining the first/last reported data items, majority data items and summative data items.

Available data items

Data item Category Status Flags(a) for Data item
Age Group  

The age of the client at the beginning of their first support period in the reporting period or the age of the client at the beginning of the reporting period—whichever occurs later.

0−9 

10−14

15−17

18−19

20−24

25−29

30−34

35−39

40−44

45−49

50−54

55−59

60−64

65+

n.p.—Client age is not published to protect the confidentiality of client information.

First reported
Care or Protection Order  

Yes—client was aged under 18 years, and in at least one support period within the reporting period, reported being under a care and protection order, and

  • reported one of the following care arrangements:
    • residential care,
    • family group home,
    • relatives/kin/friends (reimbursed),
    • foster care,
    • other home-based care (reimbursed),
    • relatives/kin/friends (not reimbursed), or
    • independent living; or
  • reported ‘transition from foster care/child safety residential placements’ as a reason for seeking assistance.

No—client was not identified as being under a care or protection order within the reporting period.

Ever reported

Client Count  

The number of uniquely identified clients.

n.a.
Disability assistance—needed  

Yes—Client has a support period/s where a need for disability services is identified (i.e. Physical disability services, Intellectual Disability services).

No—Client has no support periods where a need for disability services is identified.

Ever reported

Disability assistance—provided

Yes—Client has a support period/s where disability services have been provided (i.e. Physical disability services, Intellectual Disability services).

No—Client has no support periods where disability services have been provided.

Ever reported

Disability assistance—referred  

Yes—Client has a support period/s with a referral for disability services (i.e. Physical disability services, Intellectual Disability services).

No—Client has no support periods with a referral for disability services.

Ever reported

Domestic violence

Yes—in at least one support period within the reporting period:

  • the client reported ‘domestic and family violence’ as a reason for seeking assistance, or
  • the client was assessed as having a need for ‘domestic or family violence assistance'.

No—client was not identified as experiencing domestic violence within the reporting period.

Ever reported

Drug/Alcohol assistance—needed

Yes—Client has a support period/s where a need for drug/alcohol counselling is identified.

No—Client has no support periods where a need for drug/alcohol counselling is identified.

Ever reported

Drug/Alcohol assistance—provided

Yes—Client has a support period/s where drug/alcohol counselling has been provided.

No—Client has no support periods where drug/alcohol counselling has been provided.

Ever reported

Drug/Alcohol assistance—referred

Yes—Client has a support period/s with a referral for drug/alcohol counselling.

No—Client has no support periods with a referral for drug/alcohol counselling.

Ever reported

DV assistance— needed

Yes—Client has a support period/s where a need for assistance for domestic/family violence is identified.

No—Client has no support periods where a need for assistance for domestic/family violence is identified.

Ever reported

DV assistance—provided

Yes—Client has a support period/s where assistance for domestic/family violence has been provided.

No—Client has no support periods where assistance for domestic/family violence has been provided.

Ever reported

DV assistance—referred

Yes—Client has a support period/s with a referral for assistance for domestic/family violence.

No—Client has no support periods with a referral for assistance for domestic/family violence.

Ever reported

Exiting Care

Yes—in at least one support period within the reporting period:

  • the client had a dwelling type of:
    • hospital (excluding psychiatric),
    • psychiatric hospital or unit,
    • disability support,
    • rehabilitation, or
    • aged care facility; or
  • One of their reasons for seeking assistance was:
    • transition from foster care/child safety residential placements, or
    • transition from other care arrangements.

No—client was not identified as exiting care within the reporting period.

Ever reported

Exiting Custody

Yes—client is aged 10 years or older, and in at least one support period within the reporting period:

  • the client had a dwelling type of:
    • adult correctional facility,
    • youth or juvenile justice detention centre, or
    • immigration detention centre; or
  • the client reported ‘transition from custodial arrangements’ as a reason for seeking assistance, or
  • the formal referral source to the SHS agency was:
    • youth or juvenile justice correction centre, or
    • adult correctional facility.

No—client was not identified as transitioning from a custodial setting within the reporting period.

Ever reported

Family assistance—needed

Yes—Client has a support period/s where a need for assistance with family issues is identified (i.e. Child protection services, Parenting skills education, Child specific specialist counselling services, Pregnancy assistance, Family planning assistance).

No—Client has no support periods where a need for assistance with family issues is identified.

Ever reported

Family assistance—provided

Yes—Client has a support period/s where assistance for family issues has been provided. (i.e. Child protection services, Parenting skills education, Child specific specialist counselling services, Pregnancy assistance, Family planning assistance).

No—Client has no support periods where assistance for family issues has been provided.

Ever reported

Family assistance—referred

Yes—Client has a support period/s with a referral for assistance with family issues (i.e. Child protection services, Parenting skills education, Child specific specialist counselling services, Pregnancy assistance, Family planning assistance).

No—Client has no support periods with a referral for assistance with family issues.

Ever reported

General services—needed

Yes—Client has a support period/s where a need for general services is identified (i.e. Assertive outreach, Assistance to obtain/maintain government allowance, Employment assistance, Training assistance, Educational assistance, Financial information, Material aid/brokerage, Assistance for incest/sexual assault, Family/relationship assistance, Assistance for trauma, Assistance with challenging social/behavioural problems, Living skills/personal development, Legal information, Court support, Advice/information, Retrieval/storage/removal of personal belongings, Advocacy/liaison on behalf of client, School liaison, Child care, Structured play/skills development, Child contact and residence arrangements, Meals, Laundry/shower facilities, Recreation, Transport, Other basic assistance).

No—Client has no support periods where a need for general services is identified.

Ever reported

General services—provided

Yes—Client has a support period/s where a general service has been provided (i.e. Assertive outreach, Assistance to obtain/maintain government allowance, Employment assistance, Training assistance, Educational assistance, Financial information, Material aid/brokerage, Assistance for incest/sexual assault, Family/relationship assistance, Assistance for trauma, Assistance with challenging social/behavioural problems, Living skills/personal development, Legal information, Court support, Advice/information, Retrieval/storage/removal of personal belongings, Advocacy/liaison on behalf of client, School liaison, Child care, Structured play/skills development, Child contact and residence arrangements, Meals, Laundry/shower facilities, Recreation, Transport, Other basic assistance).

No—Client has no support periods where a general service has been provided.

Ever reported

General services—referred

Yes—Client has a support period/s with a referral for general services (i.e. Assertive outreach, Assistance to obtain/maintain government allowance, Employment assistance, Training assistance, Educational assistance, Financial information, Material aid/brokerage, Assistance for incest/sexual assault, Family/relationship assistance, Assistance for trauma, Assistance with challenging social/behavioural problems, Living skills/personal development, Legal information, Court support, Advice/information, Retrieval/storage/removal of personal belongings, Advocacy/liaison on behalf of client, School liaison, Child care, Structured play/skills development, Child contact and residence arrangements, Meals, Laundry/shower facilities, Recreation, Transport, Other basic assistance).

No—Client has a support period/s with a referral for general services.

Ever reported

Immigration assistance—needed

Yes—Client has a support period/s where a need for immigration/cultural assistance is identified(i.e. Interpreter services, Assistance with immigration services, Culturally specific services, Assistance to connect culturally).

No—Client has no support periods where a need for immigration/cultural assistance is identified.

Ever reported

Immigration assistance—provided

Yes—Client has a support period/s where immigration/cultural assistance has been provided (i.e. Interpreter services, Assistance with immigration services, Culturally specific services, Assistance to connect culturally).

No—Client has no support periods where immigration/cultural assistance has been provided.

Ever reported

Immigration assistance—referred

Yes—Client has a support period/s with a referral for immigration/cultural assistance (i.e. Interpreter services, Assistance with immigration services, Culturally specific services, Assistance to connect culturally).

No—Client has no support periods with a referral for immigration/cultural assistance.

Ever reported

Indigenous Status

Indigenous—if the client identifies as Aboriginal and/or Torres Strait Islander in any of their support periods during the reporting period.

Non-Indigenous—if the client identifies as neither Aboriginal nor Torres Strait Islander, and does not identify as Aboriginal or Torres Strait Islander in any of their support periods during the reporting period.

Not stated—if the client does not provide any information on their Indigenous status, in any of their support periods during the reporting period.

Ever reported

Legal/Financial assistance—needed

Yes—Client has a support period/s where a need for legal/financial assistance is identified (i.e. Professional legal services, Financial advice and counselling, Counselling for problem gambling).

No—Client has no support periods where a need for legal/financial assistance is identified.

Ever reported

Legal/Financial assistance—Provided

Yes—Client has a support period/s where legal/financial assistance has been provided (i.e. Professional legal services, Financial advice and counselling, Counselling for problem gambling).

No—Client has no support periods where legal/financial assistance has been provided.

Ever reported

Legal/Financial assistance—Referred

Yes—Client has a support period/s with a referral for legal/financial assistance (i.e. Professional legal services, Financial advice and counselling, Counselling for problem gambling).

No—Client has no support periods with a referral for legal/financial assistance.

Ever reported

Long-term accommodation provision—needed

Yes—Client has a support period/s where a need for longer-term accommodation is identified.

No—Client has no support periods where a need for longer-term accommodation is identified.

Ever reported

Long-term accommodation provision—provided

Yes—Client has a support period/s where longer-term accommodation has been provided.

No—Client has no support periods where longer-term accommodation has been provided.

Ever reported

Long-term accommodation provision—referred

Yes—Client has a support period/s with a referral for longer-term accommodation.

No—Client has no support periods with a referral for longer-term accommodation.

Ever reported

Main Reason

The main reason for seeking assistance reported by the client

Financial difficulties

Housing affordability stress

Housing crises

Inadequate or inappropriate dwelling conditions

Previous accommodation ended

Time out from family/other situation

Relationship/family breakdown

Sexual abuse

Domestic and family violence

Non-family violence

Mental health issues

Medical issues

Problematic drug or substance use

Problematic alcohol use

Employment difficulties

Unemployment

Problematic gambling

Transition from custodial arrangements

Transition from foster care and child safety residential placements

Transition from other care arrangements

Discrimination including racial discrimination

Itinerant

Unable to return home due to environmental reasons

Disengagement with school or other education and training

Lack of family and/or community support

Other

Don't know

Invalid or Missing

First reported

Medium-term accommodation provision—needed

Yes—Client has a support period/s where a need for medium-term/transitional accommodation is identified.

No—Client has no support periods where a need for medium-term/transitional accommodation is identified.

Ever reported

Medium-term accommodation provision—provided

Yes—Client has a support period/s where medium-term/transitional accommodation has been provided.

No—Client has no support periods where medium-term/transitional accommodation has been provided.

Ever reported

Medium-term accommodation provision—referred

Yes—Client has a support period/s with a referral for medium-term/transitional accommodation.

No—Client has no support periods with a referral for medium-term/transitional accommodation.

Ever reported

Mental health assistance—needed

Yes—Client has a support period/s where a need for assistance with mental health issues is identified (i.e. Psychological services, Psychiatric services, Mental health services).

No—Client has no support periods where a need for assistance with mental health issues is identified.

Ever reported

Mental health assistance—provided

Yes—Client has a support period/s where assistance with mental health issues has been provided (i.e. Psychological services, Psychiatric services, Mental health services).

No—Client has no support periods where assistance with mental health issues has been provided.

Ever reported

Mental health assistance—referred

Yes—Client has a support period/s with a referral for assistance with mental health issues (i.e. Psychological services, Psychiatric services, Mental health services).

No—Client has no support periods with a referral for assistance with mental health issues.

Ever reported

Mental health issue(b)

Yes—client is aged 10 years or older, and in at least one support period within the reporting period:

  • reported ‘mental health issues’ as a reason for seeking assistance; or
  • was assessed as having a need for psychological services, psychiatric services or mental health services; or
  • was formally referred to the agency by a mental health service; or
  • had been in a psychiatric hospital or unit in the last 12 months; or
  • had a dwelling type of psychiatric hospital or unit.

No—client was not identified as having a mental health issue within the reporting period.

Ever reported

Sex

The sex of the client.

Male
Female

First reported

Short-term accommodation provision—needed

Yes—Client has a support period/s where a need for short-term accommodation is identified.

No—Client has no support period/s where a need for short-term accommodation is identified.

Ever reported

Short-term accommodation provision—provided

Yes—Client has a support period/s where short-term accommodation has been provided.

No—Client has no support periods where short-term accommodation has been provided.

Ever reported

Short-term accommodation provision—referred

Yes—Client has a support period/s with a referral for short-term accommodation.

No—Client has no support periods with a referral for short-term accommodation.

Ever reported

Specialist assistance—needed

Yes—Client has a support period/s where a need for specialist assistance is identified (i.e. Health/medical services, specialist counselling services, Other specialised services).

No—Client has no support periods where a need for specialist assistance is identified.

Ever reported

Specialist assistance—provided

Yes—Client has a support period/s where specialist assistance has been provided (i.e. Health/medical services, specialist counselling services, Other specialised services).
No—Client has no support periods where specialist assistance has been provided.

Ever reported

Specialist assistance—referred

Yes—Client has a support period/s with a referral for specialist assistance (i.e. Health/medical services, Ssecialist counselling services, Other specialised services).

No—Client has no support periods with a referral for specialist assistance.

Ever reported

Tenure assistance—needed

Yes—Client has a support period/s where a need for assistance to sustain tenure or prevent mortgage arrears is identified (i.e. Assistance to sustain tenancy or prevent tenancy failure or eviction, Assistance to prevent foreclosures or for mortgage arrears).

No—Client has no support periods where a need for assistance to sustain tenure or prevent mortgage arrears is identified.

Ever reported

Tenure assistance—provided

Yes—Client has a support period/s where assistance to sustain tenure or prevent mortgage arrears has been provided (i.e. Assistance to sustain tenancy or prevent tenancy failure or eviction, Assistance to prevent foreclosures or for mortgage arrears).

No—Client has no support periods where assistance to sustain tenure or prevent mortgage arrears has been provided.

Ever reported

Tenure assistance—referred

Yes—Client has a support period/s with a referral for assistance to sustain tenure or prevent mortgage arrears (i.e. Assistance to sustain tenancy or prevent tenancy failure or eviction, Assistance to prevent foreclosures or for mortgage arrears).

No—Client has no support periods with a referral for assistance to sustain tenure or prevent mortgage arrears.

Ever reported

Year

The financial year reference period.

n.a.

Notes

  1. Status flags relate to the point in time at which the recorded information is taken for the client. For more information see Status flags below.
  2. The derivation for mental health status has changed over time. From 2014–15, the data relates to all clients (including clients aged up to 10 years), while the previous data relates to clients aged over 10 years only.

Explanatory notes

Clients in the SHSC

Data in this cube relate to clients who access specialist homelessness services. To present information on clients in the SHSC requires some modification of the data received from specialist homelessness services. This is because information received from specialist homelessness agencies relates to support periods (or service episodes). That is, all information collected of a person, relates to the time in which they started receiving services from an agency to when they stopped receiving services from that agency—a support period.

To create clients from support periods, a client conceptual framework was developed. The client conceptual framework essentially outlines certain rules to follow when determining the appropriate support period information for a client.
While this can be quite complicated and detailed, the following three broad points are most important to consider when interpreting and analysing client-level information in this and other client-level cubes:

  • A client can have multiple support periods
  • Some information is collected only at the beginning of a client’s support period and some information is collected only at the end of the client’s support period
  • For support periods that span more than one month, some information is collected in each month that the support period is open.

It is important to consider clients with multiple support periods as they can potentially have different responses to the same questions. For example, for the Indigenous status data item in this cube, a client may have identified as Aboriginal and/or Torres Strait Islander (Indigenous) in one support period and identified as non-Indigenous in another. To create one Indigenous status for this client, one of these responses needs to be reported.

For information that is collected at different times in the support period, the decision on which response to report is dependent on what analysis is being performed on the data. For example, with the data in the ‘SHS other outcomes’ cube, you may wish to analyse the labour force outcomes of the client. To do this, you will most likely want to analyse the clients labour force status when they first reported to an agency—their first reported status—with their labour force status at the end of the reporting period—their last reported status.

Status flags

To account for all of these aspects of creating client-level data from support period data, ‘status flags’ have been created.

The status flags available in this cube are as follows:

Ever flag—Reports response categories for a client if they have ever provided that response in the reference period. Where there are multiple responses to the same data item, a hierarchy is created for the response categories within that data item.

The category at the top of the hierarchy is reported if the client ever provides this response in the reporting period, and the second category in the hierarchy is reported if the client ever provides this response within in the reporting period, but not the category above it in the hierarchy, and so on.

For example, taking the example of Indigenous status used above, the category hierarchy is as follows; ‘Indigenous’, ‘non-Indigenous’, ‘don’t know’, ‘invalid/missing’. So, if a client provides ‘Indigenous’ as a response in any of their support periods within the reporting period, they will be recorded as being an Indigenous client.

First reported flag—the response recorded for the client when they first presented to an agency in their support period with the earliest start date in the reference period.

For example, for a client with two support periods in 2011–12, one beginning on 1 July 2011 and another beginning on 7 July 2011, their labour force status first reported will equate to the information they provided at the beginning of the support period that began on 1 July 2011.

Last reported flag—the response recorded for the client with the latest date in the reference period.

For example, a client with a support period ending 10 June 2012 and another that ended on 25 June 2012, their labour force status last reported will equate to the information they provided at the end of their support period that ended on 25 June. Similarly, if the client had a support period that was ongoing at the end of June 2012, their labour force status last reported will equate to the information they provided at the end of June 2012.

Majority flag—the answer provided most often by the client in the reference period.

For example, if a client has three support periods in the reference period, and for their ‘Reason no case management plan’ information, provide the response ‘Part of another person’s case management plan’ in two of their support periods, and ‘Service episode too short’ in one of their support periods, ‘Part of another person’s case management plan’ will be the response reported for that client.

If the client has an equal number of responses between multiple support periods, a defined order of responses is used to determine which response to report for the client. For example, for the ‘Reason no case management plan’ data item, the order of responses is: ‘Service episode too short’, ‘Client did not agree to one’, ‘Part of another person’s case management plan’, and ‘Other.’

Summative—reports every response recorded for the client in the reference period.

For example, a client who received services in New South Wales and Victoria will have a response recorded in the ‘State/Territory’ data item for both of these states. It is important to remember that the total number of responses for data items with a summative status flags can potentially add to more than the number of clients.

Note: You may notice that when the ‘State/Territory’ data item is not included in the table, the ‘Applied filters’ section, located above the table, will show all states and territories are included in the table. In this instance, this does not mean the number of responses included in the table add to more than the number of clients. It is only when the State territory flag is included in the table that the number of responses will add to more than the number of clients in the reference period.