Australian Institute of Health and Welfare (2019) Hospitals at a glance 2017–18, AIHW, Australian Government, accessed 30 January 2023.
Australian Institute of Health and Welfare. (2019). Hospitals at a glance 2017–18. Retrieved from https://www.aihw.gov.au/reports/hospitals/hospitals-at-a-glance-2017-18
Hospitals at a glance 2017–18. Australian Institute of Health and Welfare, 23 August 2019, https://www.aihw.gov.au/reports/hospitals/hospitals-at-a-glance-2017-18
Australian Institute of Health and Welfare. Hospitals at a glance 2017–18 [Internet]. Canberra: Australian Institute of Health and Welfare, 2019 [cited 2023 Jan. 30]. Available from: https://www.aihw.gov.au/reports/hospitals/hospitals-at-a-glance-2017-18
Australian Institute of Health and Welfare (AIHW) 2019, Hospitals at a glance 2017–18, viewed 30 January 2023, https://www.aihw.gov.au/reports/hospitals/hospitals-at-a-glance-2017-18
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This section presents information on the patient’s experience during their hospital stay. However, some of the information may also inform on the patient’s experience across different parts of Australia’s health system.
This section also includes the NHA performance indicator ‘Patient experience’—presenting survey results for questions related to admitted patient care.
Potentially preventable hospitalisations (PPHs) are those conditions where hospitalisation could have potentially been prevented through the provision of appropriate individualised preventative health interventions and early disease management, usually delivered in primary care and community-based care settings.
There are 3 broad categories of PPHs:
Between 2013–14 and 2017–18:
Unplanned or unexpected readmissions within 28 days of selected types of surgery are identified as those with a principal diagnosis related to an adverse event.
This section presents selected information from the Australian Bureau of Statistics’ (ABS) 2017–18 Patient Experience Survey.
‘Patient satisfaction/experience’ is an NHA performance indicator in the outcome area of Australians have positive health and aged care experiences which take account of individual circumstances and care needs.
At least 88% of patients responded ‘always’ or ‘often’ to each of these questions for both doctors and nurses. About 92% of patients responded ‘always’ or ‘often’ to the questions about whether the doctors or nurses showed respect to them.
For more information on patient experience of the health system, see Chapter 8 of Admitted patient care 2017–18: Australian hospital statistics and the ABS Patient experience survey 2017–18.
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