Satisfaction with housing services

In 2018, 3 in 4 (75%) social housing tenants Australia-wide were satisfied with the services provided by their housing organisation. This high overall level of satisfaction has not changed significantly since the last National Social Housing Survey in 2016 (74%). This proportion ranged from 2 in 3 SOMIH tenants (66%) to 3 in 4 PH tenants (74%) and 4 in 5 CH tenants (80%).

From 2014 to 2018, the satisfaction rate of tenants in Queensland was higher than in the rest of Australia and stood at 85% in 2018. This was underpinned by a strong result for Queensland PH (87% in 2018).

The satisfaction levels of PH tenants in the Northern Territory rose significantly over 4 years—from 72% in 2014 to 79% in 2018.