Reasons for variation between regions could be partly related to variation in the general health and need for follow‑up care among different population groups (see also Box 4). However, there are likely also other contributing factors.
Research indicates that a broad range of factors can limit the use of Indigenous‑specific follow‑up services, such as a practitioners’ lack of awareness of item numbers; staffing issues; ineffective use of clinical information systems (e.g. for patient recall and reminders); communication and transport challenges for patients; and billing against non-Indigenous‑specific items (Bailie et al. 2014). Also, some types of follow‑up care cannot be billed to Medicare. For example, group services may offer increased cultural safety and improve the likelihood of patients attending follow‑up care; however, patients cannot access rebates for some allied health services provided in a group setting (Department of Health 2018).
References
Bailie J, Schierhout GH, Kelaher MA, Laycock AF, Percival NA, O’Donoghue LR, McNeair TL, Chakraborty A, Beacham BD and Bailie RS (2014) ‘Follow‑up of Indigenous‑specific health assessments – a socioecological analysis’, Medical Journal of Australia, 200(11):653–657, doi:10.5694/mja13.00256.
Department of Health (2018) Report from the Aboriginal and Torres Strait Islander Health Reference Group, Department of Health, Australian Government.