OSR - summary over time

Table 1 presents a selection of results over time for organisations reporting to the Online Services Reporting (OSR) collection.

See Summary and Technical notes for information on interpreting changes over time.

Table 1: Indigenous-specific primary health care organisations, selected results (number)
 

2017–18

2018–19

2019–20(a)

2020–21(a)

2021–22

Organisations

198

210

196

191

211

Clients

483,073

498,206

468,500

454,047

586,076

Indigenous clients

391,860

393,101

382,607

367,409

443,338

Client contacts

6,082,738

6,096,729

5,440,291

5,499,564

6,372,135

Average client contacts per client

12.6

12.2

11.6

12.1

10.9

Episodes of care

3,602,913

3,738,317

3,509,143

3,528,732

4,019,992

Average episodes of care per client

7.5

7.6

7.5

7.8

7.1

Full-time equivalent (FTE) staff(b)

8,215

8,343

7,634

8,557

9,119

Health FTE staff(b)

4,938

4,824

4,509

5,021

5,219

Employed FTE staff

7,945

7,981

7,352

8,310

8,831

Employed Health FTE staff

4,695

4,495

4,258

4,811

4,960

Employed Indigenous FTE staff

4,254

4,130

3,817

4,315

4,499

Health FTE per 1,000 clients

10.2

9.9

9.6

11.1

8.9
  1. Reporting to the collection for these periods was made voluntary in acknowledgement of the additional pressures on organisations because of COVID-19.
  2. Includes visiting FTE staff.

Notes:

  1. Excludes data from organisations that received funding only for maternal and child health services. See Maternal and child health organisations for selected data over time.
  2. See also Summary and Technical notes for information on interpreting changes over time.

Source: AIHW analysis of OSR data collection.

Maternal and child health organisations

A small number of organisations reporting to the OSR receive funding to deliver maternal and child health services only (referred to as MCH organisations). These organisations are significantly different from organisations funded to deliver comprehensive primary health care (PHC). For example, MCH organisations are funded only for specific maternal and child health programs (such as those based within a hospital or health service) and only report on their funded program. For this reason, data from these organisations are excluded from the data presented in this report unless otherwise noted.

Selected data from MCH organisations are presented in Table 2.

Table 2: Maternal and child health organisations, selected results (number)
 

2018–19

2019–20(a)

2020–21(a)

2021–22

Organisations

22

19

20

19

Clients

7,964

8,018

7,411

7,638

Indigenous clients

5,723

5,387

5,941

6,115

Client contacts

70,762

47,440

83,729

65,588

Average contacts per client

8.9

5.9

10.8

8.6

Episodes of care

33,054

36,413

37,291

41,565

Average episodes of care per client

4.2

4.5

4.7

5.4

Full-time equivalent (FTE) staff(b)

119.4

99.9

125.2

128.2

Health FTE staff(b)

86.6

76.6

89.2

88.4

Employed FTE staff

116.4

95.7

120.0

117.7

Employed Health FTE staff

83.9

72.7

84.7

80.1

Employed Indigenous FTE staff

68.1

38.3

53.1

60.0

Health FTE per 1,000 clients

10.9

9.6

11.2

11.6
  1. Reporting to the collection for these periods was made voluntary in acknowledgement of the additional pressures on organisations because of COVID-19.
  2. Includes visiting FTE staff.

Note: See also Summary and Technical notes for information on interpreting changes over time.

Source: AIHW analysis of OSR data collection.