Client contacts

In 2019–20, organisations had around 5.4 million client contacts.

Client contacts, by contact type and reporting period (number)

This Tableau visualisation shows the number of client contacts by contact type (general practitioner, nurse/midwife, AHP/APH, SEWB staff, allied health/medical specialists, transport, other health) for reporting periods 2013–14 to 2019–20.

Data supporting this visualisation are available in Excel supplementary data tables at Data.

Of these:

  • 86% (4.7 million) were with Indigenous clients
  • 25% (1.4 million) were provided in Queensland
  • 22% (1.2 million) were provided in Outer regional areas
  • 87% (4.7 million) were provided by Aboriginal Community Controlled Health Organisations (ACCHOs)
  • 31% (1.7 million) were made by nurses and midwives
  • 31% (1.7 million) were made by a general practitioner (GP)
  • 14% (771,000) were made by Aboriginal and Torres Strait Islander health workers and practitioners.

Client contacts, by contact type and state/territory or organisation type or remoteness, reporting period (number and %)

This Tableau visualisation shows the number and percentage of client contacts by contact type (general practitioner, nurse/midwife, AHP/APH, SEWB staff, allied health/medical specialists, transport, other health) for either:

  • type of organisation (ACCHS, government, other)
  • state/territory (NSW/ACT, Vic, Qld, WA, SA, Tas, NT)
  • remoteness area (Major cities, Inner regional, Outer regional, Remote, Very remote).

Reporting periods between 2013–14 to 2019–20 can be selected.

Data supporting this visualisation are available in Excel supplementary data tables at Data.

There was an average of 11.6 contacts per client.

Average number of client contacts per client, by contact type and state/territory or organisation type or remoteness, reporting period

This Tableau visualisation shows the average number of client contacts per client by contact type (general practitioner, nurse/midwife, AHP/APH, SEWB staff, allied health/medical specialists, transport, other health) for either:

  • type of organisation (ACCHS, government, other)
  • state/territory (NSW/ACT, Vic, Qld, WA, SA, Tas, NT)
  • remoteness area (Major cities, Inner regional, Outer regional, Remote, Very remote).

Reporting periods between 2013–14 to 2019–20 can be selected.

Data supporting this visualisation are available in Excel supplementary data tables at Data.