Client contacts

In 2020–21, organisations had around 5.5 million client contacts.

Client contacts, by reporting period (number)

This Tableau visualisation shows the number of client contacts for reporting periods 2013–14 to 2020–21.

Data supporting this visualisation are available in Excel supplementary data tables at Data.

Of these around:

  • 85% (4.7 million) were with Indigenous clients
  • 26% (1.4 million) were provided in Queensland
  • 22% (1.2 million) were provided in Outer regional areas
  • 89% (4.9 million) were provided by Aboriginal Community Controlled Health Organisations (ACCHOs)
  • 31% (1.7 million) were made by nurses and midwives
  • 31% (1.7 million) were made by a general practitioner (GP)
  • 13% (715,000) were made by Aboriginal and Torres Strait Islander health workers and practitioners.

Client contacts, by select reporting period, select contact type, select state/territory or remoteness or organisation type or Indigenous status (per cent or number)

This Tableau visualisation shows the number or percentage of client contacts by contact type (select general practitioner, nurse/midwife, Aboriginal health practitioner/worker, social emotional and wellbeing staff, allied health/medical specialists, transport, other health or all(number only)), and either:

  • state/territory (NSW/ACT, Vic, Qld, WA, SA, Tas, NT)
  • remoteness area (Major cities, Inner regional, Outer regional, Remote, Very remote)
  • type of organisation (ACCHO, non-ACCHO)
  • Indigenous status (Indigenous, non-Indigenous, unknown).

Reporting periods between 2013–14 to 2020–21 can be selected.

Data supporting this visualisation are available in Excel supplementary data tables at Data.

There was an average of 12.1 contacts per client.

Average number of client contacts per client, by select reporting period, select contact type and select state/territory or organisation type or remoteness or Indigenous status

This Tableau visualisation shows the average number of client contacts per client by contact type (general practitioner, nurse/midwife, Aboriginal health practitioner/worker, social emotional and wellbeing staff, allied health/medical specialists, transport, other health or all) for either:

  • state/territory (NSW/ACT, Vic, Qld, WA, SA, Tas, NT)
  • remoteness area (Major cities, Inner regional, Outer regional, Remote, Very remote)
  • type of organisation (ACCHO, non-ACCHO)
  • Indigenous status (Indigenous, non-Indigenous, unknown).

Reporting periods between 2013–14 to 2020–21 can be selected.

Data supporting this visualisation are available in Excel supplementary data tables at Data.