Services provided

An organisation may deliver services from 1 or more sites. In 2019–20, Indigenous-specific primary health care was delivered by 196 organisations from 287 service delivery sites. Of these, 123 organisations were Aboriginal Community Controlled Health Organisations (ACCHOs) who delivered services from 204 sites.

Data on services provided were not collected in 2018–19 or 2019–20. Work is underway to revise and reintroduce this item for future collections. As such, the following data on services provided are from 2017–18 and are the latest available data.

Most sites provided clinical services such as the diagnosis and treatment of chronic illnesses (88%), mental health and counselling services (88%), maternal and child health care (86%), and antenatal care (78%) (Table 1). Around two-thirds provided tobacco programs (69%) and substance-use and drug and alcohol programs (66%).

Table 1: Service delivery sites, type of service, 2017–18

Type of service



Social and emotional wellbeing/mental health/counselling



Diagnosis/treatment of chronic illness/disease






Maternal/child health care



Treatment of injury



Diagnosis/treatment of infectious illness/disease



Antenatal care



Tobacco programs



Substance use/drug and alcohol programs



Total sites



Most organisations provided access to a doctor (86%) and just over half (54%) delivered a wide range of services, including all of the following during usual opening hours: the diagnosis and treatment of illness and disease; antenatal care; maternal and child health care; social and emotional wellbeing/counselling services; substance use programs; and on‑site or off-site access to specialist, allied health and dental care services.

Most organisations (95%) also provided group activities as part of their health promotion and prevention work. For example, in 2017–18, these organisations provided around:

  • 8,400 physical activity/healthy weight sessions
  • 3,700 living skills sessions
  • 4,600 chronic disease client support sessions
  • 4,100 tobacco-use treatment and prevention sessions.

In addition to the services they provide, organisations reported on service gaps and challenges they faced and could list up to 5 of each from predefined lists. These were not ranked in terms of priority. In 2017–18, around two-thirds of organisations (68%) reported mental health/social and emotional health and wellbeing services as a gap faced by the community they served. This was followed by youth services (54%). Over two-thirds of organisations (71%) reported the recruitment, training and support of Aboriginal and Torres Strait Islander staff as a challenge in delivering quality health services.

Clinical services provided, by either state/territory or organisation type or remoteness, by reporting period (number in label and % on axis)

This Tableau visualisation shows the number and percentage of vacant FTE positions by vacancy type (expanded list) for either:

  • type of organisation (ACCHS, government, other)
  • state/territory (NSW/ACT, Vic, Qld, WA, SA, Tas, NT)
  • remoteness area (Major cities, Inner regional, Outer regional, Remote, Very remote).

Reporting periods between 2013–14 to 2017–18 can be selected. The option to explore further by the topic of interest (health promotion activities; group activities; access to specialist, allied health and dental services; service gaps; service challenges) is provided.

Data supporting this visualisation are available in Excel supplementary data tables at Data.