Data source

Personal Helpers and Mentors service

Personal Helpers and Mentors Eligibility and Reporting System

Data has been sourced from the Personal Helpers and Mentors (PHaMs) Eligibility and Reporting System (referred to as the ‘Portal’) and from PHaMs remote area provider reports.

The Portal is DSS’s web-based application that supports eligibility assessment and collection of information about PHaMs services for evaluation and management.

From 2015–16 DSS introduced a new approach to program performance reporting. Data collection and reporting of the PHaMs service will be from the Departments Data Exchange. Time series data may not be consistent due to the collection mechanism between years.

Functional assessment and eligibility screening

PHaMs assists people aged 16 and over whose ability to manage their daily activities and to live independently in the community is severely impacted as a result of a severe mental illness.

The PHaMs Remote Service Delivery model (additional funding to develop community capacity and initiate alternate supports in Indigenous communities) does not have an age restriction.

While a person does not need to have a formalised clinical diagnosis of a severe mental illness to access PHaMs, participation in the program requires a functional assessment to determine the severity or impact of mental illness on an individual’s level of functioning.

PHaMs service providers undertake functional assessments using a purpose built Eligibility Screening Tool (EST) that looks at 9 potential areas of functional limitation. An EST assessment is completed for each participant and details are entered into the Portal.

Geographical coverage

Site selection is undertaken in consultation to ensure services are established in areas of high need, and complement other community services such as those funded by state and territory governments.



ABS 2013. Australian Bureau of Statistics. Australian demographic statistics. Aug 2013. Cat. No. 33238.0.55.001. Canberra: ABS.

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