Demographics
18,465 admitted care consumers responded to the YES survey in 2018–19. The highest number of responses was from consumers aged 25–34 years (3,508 or 21.7%), followed by consumers aged 35–44 (3,163 or 19.6%) and 45–54 (2,932 or 18.1%). This is consistent with the observed demographic patterns for these data collections. More responses were received from male (50.9%) than female (48.0%) consumers and 184 responses were from consumers who identified as ‘Other’ gender (1.1%).
Aboriginal and Torres Strait Islander consumers returned 1,894 surveys (11.4%) and non-Indigenous Australians returned 14,774 (88.6%). There were an additional 1,797 surveys returned where Indigenous status of the respondent was not stated or not recorded.
Mental health legal status refers to whether or not a person was provided care under the relevant state or territory mental health legislation compulsory treatment provisions. Of admitted care respondents, 6,271 (46.7%) had an Involuntary status.
Consumers' ratings of care
The YES survey question, ‘Overall, how would you rate your experience of care with this service in the last 3 months?’ provides an overall indication of a respondent’s experience of care. In each state in 2018–19, a higher proportion of respondents in admitted care rated the care they received as ‘Excellent’ than ‘Very Good’, ‘Good’, ‘Fair’ or ‘Poor’ (Figure CP.3).
In New South Wales, 86.4% of respondents in admitted care rated the care they received as ‘Good’, ‘Very Good’, or ‘Excellent’; 74.8% of respondents gave these ratings in Victoria, and 78.1% in Queensland.