Consumers in ambulatory care

Demographics

10,251 ambulatory (non–admitted) care consumers responded to the YES survey in 2016–17. The highest number of responses was from consumers aged 35–44 years (2,005 or 21.1%), followed by consumers aged 45–54 (1,844 or 19.4%) and 25–34 (1,565 or 16.5%). More responses were received from female (50.8%) than male (48.5%) consumers and 70 responses were from consumers who identified as ‘Other’ gender (0.7%).

Indigenous Australians returned 732 surveys (7.6%) and non-Indigenous Australians returned 8,900 (92.4%). There were an additional 619 surveys returned where Indigenous status of the respondent was not stated or not recorded.

Mental health legal status refers to whether or not a person was treated involuntarily under the relevant state or territory mental health legislation. Of ambulatory care respondents, there were 2,035 (25.9%) with involuntary status.

Consumer ratings of care

The YES survey question, ‘Overall, how would you rate your experience of care with this service in the last 3 months?’, provides a rating of experience of care. In 2016–17, a higher number of ambulatory care respondents rated their care as ‘Excellent’, followed by ‘Very Good’, ‘Good’, ‘Fair’ and ‘Poor’ (Figure CP.5). In Queensland, 92.3% of ambulatory care respondents rated the care they received as ‘Good’, ‘Very Good’, or ‘Excellent’; 91.4% of respondents gave these ratings in New South Wales, and 86.4% in Victoria. These proportions are higher than those observed for admitted care respondents.

 
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Figure CP.5 Alternative text - Source data Consumer perspectives of mental health care Table CP.4 (189 KB XLS)

Consumer experience of service

Using the nationally agreed overall score, Queensland had the highest proportion of consumers with a positive experience of service (81.2%), followed by New South Wales (79.1%) and Victoria (68.9%) (Figure CP.6). These proportions are higher than those for admitted care respondents.

 
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Figure CP.6 Alternative text - Source data Consumer perspectives of mental health care Table CP.5 (189 KB XLS)

The proportion of ambulatory care respondents with a positive experience of service score was higher for respondents with Voluntary mental health legal status than Involuntary status and mental health legal status not recorded. For example in Victoria, 74.7% of respondents with voluntary status, 57.9% with involuntary status, and 64.2% with status not recorded, rated their experience of service positively. This pattern was observed for all states (Figure CP.7).

 
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Figure CP.7 Alternative text - Source data Consumer perspectives of mental health care Table CP.7 (189 KB XLS)

In 2016–17, the proportion of Indigenous ambulatory care respondents who generated a positive experience of service score was lower than that for non-Indigenous respondents, for all three states. Queensland respondents had the highest proportions, with 78.1% of Indigenous respondents and 81.8% of non-Indigenous respondents rating their experience of service positively, followed by New South Wales respondents (71.3% Indigenous and 80.1% non-Indigenous) and Victorian respondents (61.5% Indigenous and 69.7% non-Indigenous). These proportions are higher than those for admitted care respondents.