Consumers in ambulatory care

Demographics

9,100 ambulatory (non-admitted) care consumers responded to the YES survey in 2016–17. The highest number of responses was from consumers aged 35–44 years (1,704 or 20.3%), followed by consumers aged 45–54 (1,596 or 19.0%) and 25–34 (1,322 or 15.7%). More responses were received from female (51.3%) than male (47.9%) consumers and 63 responses were from consumers who identified as ‘Other’ gender (0.7%).

Indigenous Australians returned 706 surveys (8.3%) and non-Indigenous Australians returned 7,840 (91.7%). There were an additional 554 surveys returned where Indigenous status of the respondent was not stated or not recorded.

Mental health legal status refers to whether or not a person was treated involuntarily under the relevant state or territory mental health legislation. Of ambulatory care respondents, there were 1,788 (25.8%) with involuntary status.

Consumer ratings of care

The YES survey question, ‘Overall, how would you rate your experience of care with this service in the last 3 months?’, provides a rating of experience of care. A higher number of ambulatory care respondents rated their care as ‘Excellent’, followed by ratings of ‘Very Good’, ‘Good’, ‘Fair’ and ‘Poor’ (Figure CP.5). In 2016–17, 91.4% of ambulatory care respondents in New South Wales, and 92.3% in Queensland, rated the care they received as ‘Good’, ‘Very Good’, or ‘Excellent’. These proportions are higher than those observed for admitted care respondents.

 

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Figure CP.5 Alternative text - Source data Consumer perspectives of mental health care Table CP.4 (192 KB XLS)

Consumer experience of service

Using the nationally agreed overall score, 79.1% of ambulatory care respondents in New South Wales and 81.2% in Queensland rated their experience of service positively (Figure CP.6). The proportions are higher than those for admitted care respondents.

 

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Figure CP.6 Alternative text - Source data Consumer perspectives of mental health care Table CP.5 (192 KB XLS)

The proportion of ambulatory care respondents with a positive experience of service score was higher for respondents with Voluntary mental health legal status than Involuntary status and mental health legal status not recorded (Figure CP.7). In New South Wales, 83.1% of respondents with voluntary status, 71.7% with involuntary status, and 74.0% with status not recorded, rated their experience of service positively. In Queensland, the proportions were 84.8% of voluntary status respondents, 75.2% of involuntary status respondents, and 80.5% with status not recorded.

 

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Figure CP.7 Alternative text - Source data Consumer perspectives of mental health care Table CP.7 (192 KB XLS)

In 2016–17, the proportion of Indigenous ambulatory care respondents who generated a positive experience of service score was lower than that for non-Indigenous respondents, for both states. In New South Wales, 71.3% of Indigenous respondents and 80.1% of non-Indigenous respondents rated their experience of service positively. In Queensland, 78.1% of Indigenous respondents and 81.8% of non-Indigenous respondents rated their experience of service positively.