Table of Contents

  • Summary
  • 1. Introduction
    • Defining homelessness
    • What is short-term or emergency accommodation?
    • Profile of clients in short-term or emergency accommodation seeking SHS
    • Different types of clients in short-term or emergency accommodation
    • How do people become homeless?
    • How do people exit homelessness?
  • 2. Who seeks help for homelessness?
    • Who is in short-term or emergency accommodation?
    • Key comparative findings
  • 3. Persistent service users
    • Who are persistent service users?
    • Why did persistent service users seek assistance?
    • What services did persistent service users need?
    • What services were provided to persistent service users?
    • What are the gaps in service provision?
    • How do persistent service users engage with services?
    • What are the housing outcomes for persistent service users?
    • What does this tell us?
  • 4. Service cyclers
    • Who are service cyclers?
    • Why did service cyclers seek assistance?
    • What services did service cyclers need?
    • What services were provided to service cyclers?
    • What are the gaps in service provision?
    • How do service cyclers engage with services?
    • What are the housing outcomes for service cyclers?
    • What does this tell us?
  • 5. Transitory service users
    • Who are transitory service users?
    • Why did transitory service users seek assistance?
    • What services did transitory service users need?
    • What services were provided to transitory service users?
    • What are the gaps in service provision?
    • How do transitory service users engage with services?
    • What are the housing outcomes for transitory service users?
    • What does this tell us?
  • Appendix A: Background information
    • Preliminary results
    • Background to the Housing Journeys project
      • Defining homelessness
      • Exiting homelessness
      • Housing First
    • Data
    • Scope of the Housing Journeys project
    • Aims of the Housing Journeys project
  • Appendix B: Technical information
    • Scope and coverage
    • Data quality and Indigenous Australians
    • Incomplete data
    • Key data quality issues, 2011-12
  • Acknowledgments
  • Abbreviations
  • References
  • List of tables
  • List of figures
  • Related publications