The Freedom of Information Act 1982 (FOI Act) gives you the right to:
Access to certain information is available without following a formal process under the FOI Act.
You should check the information we have published under our FOI disclosure log, Information publication scheme and Reports & data pages, to see if the information is already publicly available.
The FOI Act provides for access to existing documents (as defined by the FOI Act) and not for information or data. It does not require us to create documents to address queries or to provide information, except in very limited circumstances. For example, where access is sought to statistical information and data tables that we do not hold in the form of a document, the FOI Act allows us to refuse the request.
This information may be available via our Data on request service, particularly where the request involves linking data from more than one source (known as data integration or data linkage). Please be aware that data requests are assessed against privacy principles, agreements with partner policy agencies and legislation (including s.29 of the Australian Institute of Health and Welfare Act 1987) to determine if the information can be lawfully disclosed.
Please be aware that the Institute is not the primary holder of files compiled by medical and allied health professionals, whether in private practice or hospital settings. The Institute does not hold case files, notes, or documents of treating practitioners which may be contained within a personal medical file. Those documents should be sought directly from the relevant service providers and treating practitioners.
Your request must:
To make a request, or for assistance with your request, you can email us at [email protected] or by addressing your correspondence to:
Australian Institute of Health and Welfare
GPO Box 570
Canberra ACT 2601
There is no charge for making an FOI request or for seeking access to a document that contains your own personal information. However, charges may apply to processing your request.
The AIHW acts in accordance with charges and procedures set out in the Freedom of Information (Charges) Regulations 2019 administered by the Australian Information Commissioner. Charges may apply to processes including the time dedicated to searching for and retrieving relevant documents, examining documents, decision making time, consultation with other parties, photocopying and other costs.
If your request incurs any charges, you will be notified as soon as possible and we will provide an estimate of your charges and payment options. You will also be provided with the opportunity to advise us how you wish to proceed. Your request will not be processed until the relevant charges are paid. Regardless of whether fees are paid, it is possible that access may not be granted, as some exemptions may apply.
You can ask for any charges to be reduced or not imposed. Requests must be made in writing within 30 days of receiving the written estimate and giving your reasons.
We will notify you:
The period to provide our decision may be extended in circumstances where, for example, we are required to consult with a third party or to process complex or voluminous requests.
If you are dissatisfied with our decision about your FOI request, you can apply for an internal review. An internal review is conducted by another officer in our agency. A request for internal review must be in writing and within 30 days after you are notified of the decision. It is also helpful if you state the grounds on which you think the decision should be reviewed. We will advise you of the fresh decision within 30 days of receiving your request.
You can also ask the Australian Information Commissioner to review our original decision or our internal review decision. Any requests to the Information Commissioner must be in writing and within 60 days of the date we made the decision. There is no charge payable for reviews.
If you are not happy with how we have handled your FOI request, you can lodge a complaint with the Australian Information Commissioner. Alternatively, the Commonwealth Ombudsman can also investigate complaints about our actions.
For more information, please email us at: [email protected].
We'd love to know any feedback that you have about the AIHW website, its contents or reports.
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