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Learn more about how the AIHW is assisting the COVID-19 response and our broader work on communicable diseases.
The Freedom of Information Act 1982 (Cwlth) (FOI Act) gives you the right to:
Your request must:
Before you make a request, check our Information Publication Scheme and disclosure log to see if the information is already available.
For a third party to make an FOI request on your behalf, you need to provide us with written authority to:
If you need help, email our FOI Contact Officer.
Send your request by post or email:
FOI Contact Officer
Information Governance Unit
Australian Institute of Health and Welfare
It does not cost anything to apply for an FOI request.
We do not charge for our time in processing your request to access documents containing only personal information about you. However, we may charge for other FOI requests.
We may charge for copying, reproducing or sending information to you. You will be notified about charges before we provide the information you have requested.
We try to meet all reasonable requests for alternative formats in a timely manner and at the lowest reasonable cost.
Searching for or retrieving a document
$15 per hour
Researching whether to grant or refuse a request, which includes:
First 5 hours: no charge
Subsequent hours: $20 per hour
Preparing a transcript from a sound recording, in shorthand or similar medium
$4.40 per page
$0.10 per page
Supervision by one of our officers at our premises of your:
$6.25 per half hour (or part thereof)
Postage or delivery (at your request)
Cost of postage or delivery
If we decide to charge, we will give you a detailed written estimate. If our estimate:
You can ask for our charge to be waived or reduced for any reason, including financial hardship or on the grounds of public interest. You need to explain your reasons and you may need to provide some evidence.
We will send you an email or letter within 14 days that we have received your request.
We will give our decision in writing within 30 days unless we notify you that we need an extension. We may need:
We will send you a letter explaining our decision and your review and appeal rights.
You can ask for our decision to be reviewed if we:
A third party acting on your behalf can disagree with our decision and ask for it to be reviewed.
You can write and ask that we reconsider our decision through an internal review. You must explain why you feel a review is needed.
This internal review will be conducted by another officer in our agency.
We will advise you of our new decision within 30 days of receiving your request.
You can ask the Australian Information Commissioner to review our original decision or our internal review decision within 60 days of the date we made the decision (or 30 days after you are notified if you are an affected third party).
The Australian Information Commissioner:
If you are unhappy with how we handled your request, you can complain to the Australian Information Commissioner who may investigate our actions.
The Commonwealth Ombudsman can also investigate complaints about our actions. However, the Commonwealth Ombudsman and the Information Commissioner will consult to avoid investigating the same matter twice.
More information: FOI Contact Officer
We'd love to know any feedback that you have about the AIHW website, its contents or reports.
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