Table of contents

  • Preliminary material
    • Title and verso pages
    • Contents
    • Acknowledgments
    • Abbreviations
    • Symbols
    • Summary
      • How satisfied are tenants?
      • What are the benefits of living in social housing?
      • What are dwelling conditions and use like?
      • Which support services are used most and by which tenants?
  • Body section
    • 1 Introduction
      • The social housing sector
      • 2012 NSHS methodology
      • 2012 NSHS sample representativeness
    • 2 Tenant satisfaction
      • Overall satisfaction
      • Satisfaction with amenities
      • Satisfaction with location
      • Satisfaction with maintenance services
    • 3 Benefits of living in social housing
      • Perceived benefits of living in social housing
      • What is social inclusion?
    • 4 Use of support services
      • Household need for, and use of, other community and health services
      • Housing provider assistance in obtaining services
    • 5 Dwelling condition
      • Facilities
      • Structure
      • Dwelling standard
    • 6 Dwelling utilisation
      • Dwelling utilisation, by state and territory
      • Dwelling utilisation, by location
      • Dwelling utilisation, by Indigenous status
  • End matter
    • Appendixes
    • Appendix A: Profile of 2012 NSHS social housing survey respondents
      • Characteristics of survey respondents
      • Characteristics of households
    • Appendix B: Survey and reporting methodology
      • Survey response rates
      • Scope
      • Methodology
      • Respondents versus households
      • Weighting
      • Sampling variability
      • Comparability with the 2010 questionnaire
    • Appendix C: Final 2012 NSHS questionnaire
      • Covering letter used for initial mail-out for 2012 NSHS (public housing example)
      • Covering letter used for reminder mail-out for 2012 NSHS (public housing example)
      • CORE questionnaire 2012 NSHS
    • Appendix D: Data quality statement
      • Summary of key issues
      • Description
      • Institutional Environment
      • Timeliness Accessibility Interpretability Relevance Accuracy Coherence
      • Appendix E: Detailed results of the 2012 NSHS
    • Glossary
    • References
    • List of tables
    • List of figures
    • Related publications