Accessible files 

The AIHW always tries to deliver information and data in accessible formats such as HTML or text (.txt). However due to resource limitations, some information and data is presented in a limited number of formats.  If you cannot access these formats please contact us to request the data to be supplied in a different format. 

Please supply the following information in the body of the message:

  • the title of each report or other file (as it appears on the web page containing the link)
  • the address or URL of the web page containing the link (as it appears in the 'Address' or 'Location' field of your browser)
  • the alternative format you'd like for each file
  • the reason for your request ("I had difficulty downloading the PDF file", "I require a more accessible file" etc.) so we may improve the service we provide you. 

If you wish to request a file in an alternative format but don't wish to email this information, call us on (02) 6244 1032 or write to the Publications Officer, AIHW, GPO Box 570, Canberra ACT 2601.

Common formats and readers

Adobe Acrobat files (.PDF)

Clicking on a PDF link will download a file in Adobe Acrobat's Portable Document Format (PDF). 

Download Adobe Acrobat Reader  

Note: To minimise file size, most PDFs on our website have not been optimised for screen readers or other adaptive technologies. If you can't download and view a PDF file on our website, contact us to request the file in an alternative format.

Microsoft Word files (.DOC, sometimes .docx)

Clicking on a DOC link will download a file in Microsoft Word's document format. A DOC file may be viewed without Microsoft Word using Microsoft Word Viewer.

Download Microsoft Word Viewer

Rich Text Format (.RTF)

Clicking on an RTF link will download a file in Rich Text Format, an interoperable text markup format. An RTF file can be viewed in most text readers, and most text-to-speech readers. 

Microsoft Excel files (.XLS, sometmes .xlsx)

Clicking on an XLS link will download a file in Microsoft Excel's spreadsheet format. An XLS file may be viewed without Microsoft Excel using Microsoft Excel Viewer.

Download Microsoft Excel Viewer  

Microsoft PowerPoint files (.PPT, sometimes pptx)

Clicking on a PPT link will download a file in Microsoft PowerPoint's presentation format. A PPT file may be viewed without Microsoft PowerPoint using Microsoft PowerPoint Viewer.

Download Microsoft PowerPoint Viewer  

Downloading tips

If you have problems accessing files using download links, try downloading a file before opening it or deleting your browser's temporary internet files and then trying again.

Download a file before opening it

  1. Right-click on the link to the file 
  2. Select Save Target As... or Save Link As... from the menu which appears
  3. Browse to where you want to save the file on your computer then select Save
  4. Navigate to where you saved the file and double-click on the file to open it. 

If the file takes next to no time to download and the file still won't open, your browser may have cached an error and keeps repeating that error. Follow the steps above but hold down the SHIFT key and left-click on Save Target As... / Save Link As... .

Delete your browser's temporary internet files

In Internet Explorer

  1. Click on Tools then Internet Options 

  2. On  the pop-up, under Browsing History click the Delete... button

  3. Make sure Temporary Internet Files and website files is selected

  4. Click Delete button. 

In Chrome

  2. On the pop-up, make sure Download history and Cached images and files are selected 
  3. Click the Clear browsing data button.