Consumers' experience of residential aged care, Australia 2017–19
Citation
AIHW
Australian Institute of Health and Welfare (2019) Consumers' experience of residential aged care, Australia 2017–19, AIHW, Australian Government, accessed 29 March 2024.
APA
Australian Institute of Health and Welfare. (2019). Consumers' experience of residential aged care, Australia 2017–19. Canberra: AIHW.
MLA
Australian Institute of Health and Welfare. Consumers' experience of residential aged care, Australia 2017–19. AIHW, 2019.
Vancouver
Australian Institute of Health and Welfare. Consumers' experience of residential aged care, Australia 2017–19. Canberra: AIHW; 2019.
Harvard
Australian Institute of Health and Welfare 2019, Consumers' experience of residential aged care, Australia 2017–19, AIHW, Canberra.
PDF | 1.1Mb
Consumer experience of residential aged care is assessed in a 10-question survey administered by the Aged Care Quality and Safety Commission. Consumer (resident) responses during 2017–19 were predominantly positive, especially regarding feeling safe, being treated with respect, and having healthcare needs met. Analysis indicates that personal mobility, resident group birthplace characteristics, facility size and organisation type (not-for-profit, government or private) are factors that affect consumers’ responses.
- ISBN: 978-1-76054-661-8
- Cat. no: AGE 101
- Pages: 52
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Most people in residential aged care report that they feel safe, respected and that their healthcare needs are met
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The least positive responses related to having staff to talk to and liking the food—though still more than 80% positive
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People with restricted mobility and people with higher care needs were less positive about their autonomy
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Living with higher proportions born in English-speaking countries raised the likelihood of positive experiences