Table of contents

  • Preliminary material (88K PDF)
    • Title page and verso
    • Contents
    • List of tables
    • List of figures
    • Acknowledgments
    • Disclaimer
    • Project team
    • List of abbreviations
    • Executive summary
  • Chapters
    1. Introduction (54K PDF)
      • Background
      • Objectives of the project
      • Preliminary work
      • Report overview
    2. Method (170K PDF)
      • The HACC National Service Standards Instrument
      • The consumer survey
      • Comparison of quality appraisal mechanisms
    3. Testing the HACC National Service Standards Instrument (669K PDF)
      • How agencies scored against the standards
      • Face and content validity
      • Internal consistency
      • Concurrent validity
      • Rater reliability
      • Summary
    4. Testing methods of assessment (141K PDF)
      • Face validity
      • Concurrent validity
      • Inferential tests of the difference between methods
      • The effect of assessment type on rater reliability
      • Summary
    5. Testing the consumer feedback Instrument (202K PDF)
      • Profile of respondents
      • Evaluation of missing data
      • Consumer feedback as a quality measure
      • Uses of consumer feedback
      • The revised consumer survey form
      • Summary
    6. Comparison with like assessments (57K PDF)
      • Review of issues
      • Summary of like assessment mechanisms
      • Summary
  • End matter
    • References (47K PDF)
    • Appendixes
      • Appendix A: HACC National Service Standards Instrument (292K PDF)
      • Appendix B: Revised consumer feedback questionnaire (136K PDF)
      • Appendix C: Guide to scoring for assessors (86K PDF)
      • Appendix D: Intercorrelations for the HACC National Service Standards as measured by the Instrument (37K PDF)
      • Appendix E: Members of the HACC Officials Standards Working Group (5K PDF)
      • Appendix F: Glossary of statistical terms (74K PDF)
    • Technical appendixes (Introduction) (91K PDF)
      • Appendix 1: HACC National Service Standards Instrument (pilot version) (186K PDF)
      • Appendix 2: HACC National Service Standards Guidelines for Assessors (pilot version) (145K PDF)
      • Appendix 3: HACC National Service Standards Instrument Pilot Consumer Survey (telephone version) (63K PDF)
      • Appendix 4: HACC National Service Standards Instrument Pilot Consumer Feedback Form (mail out version) (21K PDF)
      • Appendix 5: HACC National Service Standards Instrument Pilot: Assessment of Review Process Form (108K PDF)
      • Appendix 6: HACC National Service Standards Instrument Pilot: Service Provider Survey (91K PDF)
      • Appendix 7: HACC National Service Standards Instrument Pilot: Ratings Summary Form (182K PDF)