Table of contents

  • Summary
  • 1 Introduction
    • Patient experiences matter
    • Why does having patient-centred experiences matter for patients with chronic conditions?
    • Why does having patient-centred experiences matter for people managing a mental health condition?
    • What is in this report?
  • 2 Data source and methods
    • Patient Experience Survey
    • Identifying people with chronic conditions
    • Measuring patient experiences
  • 3 Results
    • How does health vary with chronic conditions?
    • How do patients with chronic conditions experience health care?
    • How do patients with a mental health condition experience health care?
  • 4 What do these results tell us?
    • Strengths and limitations of the data
    • Where to next?
  • Acknowledgments
  • Abbreviations
  • Glossary
  • References
  • List of tables
  • List of figures
  • Related publications