Experiences in health care for people with chronic conditions: How GPs and other specialists communicate with their patients

Publication

Release Date: 14 Oct 2020

Topic: Health care quality & performance

AIHW

Australian Institute of Health and Welfare (2020) Experiences in health care for people with chronic conditions: How GPs and other specialists communicate with their patients, AIHW, Australian Government, accessed 25 April 2024.

APA

Australian Institute of Health and Welfare. (2020). Experiences in health care for people with chronic conditions: How GPs and other specialists communicate with their patients. Canberra: AIHW.

MLA

Australian Institute of Health and Welfare. Experiences in health care for people with chronic conditions: How GPs and other specialists communicate with their patients. AIHW, 2020.

Vancouver

Australian Institute of Health and Welfare. Experiences in health care for people with chronic conditions: How GPs and other specialists communicate with their patients. Canberra: AIHW; 2020.

Harvard

Australian Institute of Health and Welfare 2020, Experiences in health care for people with chronic conditions: How GPs and other specialists communicate with their patients, AIHW, Canberra.

PDF | 693Kb

Other formats

Download publication

Positive relationships with health care providers and care continuity are key to improving patients’ health outcomes. This report explores the experiences that patients with chronic conditions have with their health providers, particularly with respect to whether or not GPs and other specialists consistently communicated in a respectful and attentive way. Most people with chronic conditions reported positive experiences with their GPs and other specialists. However, younger patients and patients with mental health conditions reported less positive experiences.

More patient experience data are available to explore in the accompanying web report Experiences in health care for people with chronic conditions: exploring the data on how GPs and other specialists communicate with their patients.

ISBN: 978-1-76054-761-5
Cat. no: CHC 6
Pages: 52

Findings from this report:

Most people with chronic conditions have positive experiences with their GPs and other specialists
Patients with mental health conditions report different experiences of care when compared with other patients
Younger patients report different experiences of GP and specialist care to older patients
Better experiences are associated with better self-reported health, especially for patients with chronic conditions

PDF report table of contents

Summary

1 Introduction

Patient experiences matter
Why does having patient-centred experiences matter for patients with chronic conditions?
Why does having patient-centred experiences matter for people managing a mental health condition?
What is in this report?

2 Data source and methods

Patient Experience Survey
Identifying people with chronic conditions
Measuring patient experiences

3 Results

How does health vary with chronic conditions?
How do patients with chronic conditions experience health care?
How do patients with a mental health condition experience health care?

4 What do these results tell us?

Strengths and limitations of the data
Where to next?

End matter: Acknowledgments; Abbreviations; Glossary; References; List of tables; List of figures; Related publications