Experiences in health care for people with chronic conditions: How GPs and other specialists communicate with their patients
Publication
Release Date:
Citation
AIHW (Australian Institute of Health and Welfare) (2020) Experiences in health care for people with chronic conditions: How GPs and other specialists communicate with their patients, AIHW, Australian Government, accessed 24 June 2026.
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Positive relationships with health care providers and care continuity are key to improving patients’ health outcomes. This report explores the experiences that patients with chronic conditions have with their health providers, particularly with respect to whether or not GPs and other specialists consistently communicated in a respectful and attentive way. Most people with chronic conditions reported positive experiences with their GPs and other specialists. However, younger patients and patients with mental health conditions reported less positive experiences.
More patient experience data are available to explore in the accompanying web report Experiences in health care for people with chronic conditions: exploring the data on how GPs and other specialists communicate with their patients.
- ISBN: 978-1-76054-761-5
- Cat. no: CHC 6
- Pages: 52
Findings from this report:
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Most people with chronic conditions have positive experiences with their GPs and other specialists
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Patients with mental health conditions report different experiences of care when compared with other patients
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Younger patients report different experiences of GP and specialist care to older patients
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Better experiences are associated with better self-reported health, especially for patients with chronic conditions