Table of contents

  • Executive summary
  • Introduction
  • Methods and organisation
  • Results
    • Utilisation
    • Analytical  reliability
    • User attitudes
    • Effect on out of hours requests
  • Discussion
  • References
  • Acknowledgements
  • Appendix  1 - instructions  to RMOs
  • Appendix  2 - data report sheets
  • Appendix  3 - mean values and median biases in  the external quality assurance programmes
  • Appendix  4 - user attitude questionnaire