Table of contents

  • Preliminary material
    • Title page and verso
    • Contents
    • Acknowledgments
  • Sections
    1. Introduction
    2. Background
      • Changes to the 2003 - 04 data collection
        • Modified data items
        • Clarified counting rules
        • Data definitions
    3. General notes
      • Symbols
      • Scope
      • Coverage
      • Data qualifications
      • Terminology used
    4. CSHA 2003 - 04 public housing data
      • Summary data
      • Performance indicators
        • P1 Amenity/location
        • P2 Affordability
        • P3 Match of dwelling to household size
        • P4 Low-income
        • P5 Special needs
        • P6 Priority access to those in greatest need
        • P7 Customer satisfaction
        • P8 Direct costs per unit
        • P9 Occupancy rates
        • P10 Turnaround time
        • P11 Rent arrears
      • National data
  • End matter
    • Appendix 1: P1 and P7 results for 2000
    • References