Table of contents

  • Summary
  • 1. Introduction
    • What is social housing?
    • How many social housing dwellings are there and who lives in them?
    • Current housing policy
    • National Social Housing Survey
    • Understanding differences in tenant satisfaction
    • Using this report
  • 2. Overall satisfaction with services
    • Satisfaction rates by program and jurisdiction-descriptive statistics
    • Results from the regression analysis of tenant satisfaction
    • Regression results shed light on priority populations
  • 3. Benefits of living in social housing
    • Tenants gain economic, health and social benefits
    • Tenants feel settled and can manage their rent
    • Tenants in remote areas feel part of the community
  • 4. Satisfaction with amenities
    • Safety and security most important to tenants
    • Tenants’ amenity needs are well met
    • Are housing amenities meeting the needs of priority groups?
  • 5. Satisfaction with location
    • Did the location of a tenant’s home meet their needs?
    • Home location and priority groups
  • 6. Satisfaction with maintenance services
    • Program differences in satisfaction with maintenance services are smaller in 2018
    • Tenants living in homes with structural problems want better maintenance
  • 7. Indigenous community housing
  • Appendix A: 2018 NSHS data collection and reporting methodology
    • Introduction
    • Data collection
    • Reporting methodology-respondents versus households
  • Appendix B: Sample alignment with administrative data
  • Appendix C: Regression analysis-details of method and results
  • Acknowledgments
  • Abbreviations
  • Symbols
  • Glossary
  • References
  • List of tables
  • Related publications