'Regarding the shared laundry room, we have two washing machines and two dryers. One of each have been broken for over 4 months which is ridiculous to share a single washing machine and dryer between over ten apartments.'
Which household characteristics affect tenant satisfaction?
Households seeking social housing often have members with special needs. Some households may have one or more members with multiple special needs.
Living with disability in the household affects tenant satisfaction
Tenants in households with a person with disability were less likely to be satisfied than tenants in other households, when all else was equal (Table R.2). However, among each of the specific programs significant differences were only evident for tenants in public housing and SOMIH (Table R.3).
Age affects tenant satisfaction
Age was significantly associated with the likelihood of tenant satisfaction (Table R.2). Compared to tenants aged 0–34, tenants aged 45–54 and, especially, those aged 65 or over were significantly more likely to be satisfied, when all else was equal. However, there was not statistically significant difference between tenants aged 0–34 and those aged 35–44 or 55–64.
Age affects tenant satisfaction differently among some of the social housing programs, however, the models indicate very high satisfaction for each age group (ranging from 90% to 95%), when all else is considered.
Tenancy length affects tenant satisfaction
Tenancy length was significantly associated with tenant satisfaction (Table R.2). With all else being equal, tenants who had lived in social housing for over 16 years or for 6–10 years were less likely to be satisfied than tenants who had lived in social housing for 0–5 years. However, tenants who had lived in social housing for 11–15 years were not significantly different from those who lived in social housing for 0–5 years.
Which social housing factors affect tenant satisfaction?
State location affects tenant satisfaction, but housing program does not
Housing program was not significantly associated with tenant satisfaction (Table R.2). With all else being equal, tenant satisfaction between public housing and community housing or public housing and SOMIH tenants were not significantly associated. This indicates that the higher satisfaction rates apparent in community housing tenants may mostly be explained by factors, such as the absence of structural problems (Figure Factors.2, Table R.3), rather than the specific housing program.
In contrast, the state or territory a tenant lived in was associated with how likely they were to be satisfied. State or territory was significantly associated with tenant satisfaction among social housing tenants, as well as among comparable tenants within public housing and SOMIH. With all else being equal, social housing tenants in Queensland were significantly more likely to be satisfied than those in New South Wales, Victoria and the Australian Capital Territory.
When tenants were compared only with others within their program, the pattern was similar among public housing tenants and SOMIH tenants.
See Technical notes for detailed information on these results. Other findings from the regression analysis relate to priority populations. These are described in the following section.
'Community housing and its staff are very understanding and always treat you with respect in all areas, they deserve recognition.'
'The team leader was very professional, took notice of both my wife and my selves’ disabilities and made sure our problems were solved.'