In 2023, satisfaction was high among social housing tenants (almost 3 in 4 tenants were satisfied), but there were differences between housing programs and states and territories, with most of the variation in satisfaction due to the structural condition of dwellings. Nearly all tenants reported feeling more settled and being able to manage their rent better as benefits of living in social housing.

  • Cat. no: HOU 338
Findings from this report:
  • More than 2 in 3 tenants (69%) were satisfied with the overall services provided by their social housing organisation

  • Nearly 4 in 5 tenants (79%) reported economic, health and social benefits from living in social housing

  • Satisfaction was closely related to the condition of tenants’ homes: as structural problems increased, satisfaction fell

  • Almost 3 in 5 social housing tenants (59%) in 2023 would feel comfortable asking a neighbour to assist with a problem