Performance indicators

P1 Amenity/location

This indicator provides a measure of the amenity (a) and location (b) of dwellings as perceived by public rental housing tenants. This indicator has two components: P1(a) Amenity and P1(b) Location. Data for this performance indicator were collected via the 2007 National Social Housing Survey (NSHS) of public housing tenants. Further detail on the NSHS.

Question 15 of the NSHS of public housing tenants asked about the importance and adequacy of the following amenities to their household:

  • size of home (dwelling)
  • modifications for special needs
  • ease access and entry
  • car parking
  • yard space and fencing
  • privacy of home
  • safety/security of home
  • safety/security of neighbourhood

The result for the performance indicator is calculated as:

P1(a) =

Number of tenants who said the amenity aspect is important and meets their needs x 100

Number of tenants who said the amenity aspect is important and gave a valid answer
 to needs question (meets or doesn't meet their needs)

P1(b) Location

Question 16 of the NSHS of public housing tenants asked about the importance and adequacy of the location of their dwelling in relation to these specific facilities and services:

  • shops and banking facilities
  • public transport
  • parks and recreational facilities
  • emergency services, medical services/hospitals
  • child care facilities
  • educational and training facilities
  • employment/place of work
  • community and support services
  • family and friends
  • safety/security of neighbourhood.

The result for the performance indicator is calculated as:

P1(b) =

 Number of tenants who said the location aspect is important and meets their needs x 100
Number of tenants who said the location aspect is important and gave a valid answer
 to needs question (meets or doesn’t meet their needs)

P2 Affordability

This indicator assesses the level of housing affordability within public rental housing. It has two components:

average weekly rental subsidy per rebated household, calculated as:

P2(a) =

 AF2 – AF1

S1
  • AF1 - Total rent charged to tenants for week of 30 June 2009
  • AF2 - Total market rent value of dwellings for which a rent was charged for week of 30 June 2009
  • S1 - Total rebated households

the proportion of rebated households spending not more than 30% of their income in rent, calculated as:

P2(b) =

(S10 + S11 + S12) x 100

S14
  • S10 - Number of rebated households paying 20% or less of assessable income in rent at 30 June 2009
  • S11 - Number of rebated households paying more than 20% but not more than 25% of assessable income in rent at 30 June 2009
  • S12 - Number of rebated households paying more than 25% but not more than 30% of assessable income in rent at 30 June 2009
  • S14 - Total number of rebated households occupying public rental housing for whom income details are known at 30 June 2009

P3 Match of dwelling to household size

This indicator measures the proportion of households where dwelling size is not appropriate due to overcrowding. Overcrowding occurs where two or more additional bedrooms are required to satisfy the Proxy Occupancy Standard. The Proxy Occupancy Standard is:

Household component Dwelling size required
Single adult only 1 bedroom
Single adult (group) 1 bedroom (per adult)
Couple with no children 2 bedrooms
Sole parent or couple with 1 child 2 bedrooms
Sole parent or couple with 2 or 3 children 3 bedrooms
Sole parent or couple with 4 or more children Number of bedrooms equal to the number of children

This indicator is calculated as follows:

P3 =

HS1 x 100

 HS2
  • HS1 - Total number of households with overcrowding at 30 June 2009
  • HS2 - Total number of households occupying public rental housing for which tenancy composition and dwelling details are known at 30 June 2009

P4 Low income

This indicator assesses the low income status of all households receiving assistance. It has two components:

  1. the number of new low income A households as a proportion of all newly allocated and ongoing households
  2. the number of new low income B households as a proportion of all newly allocated and ongoing households.

Low income A captures households that receive an income equivalent to or below 100% of government income support benefits at the pensioner rate while Low income B captures households with an income above 100% of the government income support benefits at the pensioner rate, but still below the effective cut-off for receiving any government income support benefits.

The cut-off measures include:

  • adult (single or couple) pension rate 1
  • where eligible, family tax benefit part A (up to the full rate)
  • income-free areas for both adults and children
  • pharmaceutical allowance.

P4 is calculated as follows:


P4(a) =

LI1a x 100

LI3
   

P4(b) =

LI1b x 100

LI3
  • LI1a - Total number of new households with low income A at 30 June 2009
  • LI1b - Total number of new households with low income B at 30 June 2009
  • LI3 - Total number of new households where income and tenancy composition details are known at 30 June 2009

P5 Special needs

This indicator assesses the special needs 2 status of all households receiving assistance. Specifically, this is the proportion of new tenancies that are allocated to households with special needs which are defined as low income households:

  • that satisfy the Indigenous household definition; or
  • that have a household member with a disability; or
  • where a principal tenant is aged 24 years or under; or
  • where a principal tenant is aged 75 years or more.

This performance indicator is calculated as follows:

P5 =

SN1 x 100

 S2
  • SN1 - Total number of new households with special needs for year ending 30 June 2009
  • S2 - Total number of new households assisted for year ending 30 June 2009

P6 Priority access to those in greatest need

This indicator provides a measure of whether households in greatest need are given priority access to housing, by assessing the proportion of new allocations to households in greatest need that were allocated housing in:

  • under 3 months (P6(a))
  • 3 months to less than 6 months (P6(b))
  • 6 months to less than 1 year (P6(c))
  • 1 year to less than 2 years (P6(d))
  • 2 years or more (P6(e)).

P6 provides the proportion of total new allocations in the year ending 30 June to households that met the definition of greatest need.

Greatest need households are defined as low income households that at the time of allocation were subject to one or more of the following circumstances:

  • they were homeless
  • their life or safety was at risk in their accommodation
  • their health condition was aggravated by their housing
  • their housing was inappropriate to their needs
  • they had very high rental housing costs (AIHW 2006).

The indicators are calculated as follows:

P6(a) =

PA1 x 100

PA7
P6(b) =

PA2 x 100

PA8

P6(c) =

PA3 x 100

 PA9

P6(d) =

 PA4 x 100

 PA10
P6(e) =

PA5 x 100

 PA11
P6 =

PA6 x 100

PA12
  • PA1 - Total number of new greatest need households allocated housing in less than 3 months for year ending 30 June2 009
  • PA2 - Total number of new greatest need households allocated housing in 3 months to less than 6 months for year ending 30 June 2009
  • PA3 - Total number of new greatest need households allocated housing in 6 months to less than 1 year for year ending 30 June 2009
  • PA4 - Total number of new greatest need households allocated housing in 1 year to less than 2 years for year ending 30 June 2009
  • PA5 - Total number of new greatest need households allocated housing in 2 years or more for year ending 30 June 2009
  • PA6 - Total number of all new greatest need households allocated housing for year ending 30 June 2009
  • PA7 - Total number of new households allocated housing in less than 3 months for year ending 30 June 2009
  • PA8 - Total number of new households allocated housing in 3 months to less than 6 months for year ending 30 June 2009
  • PA9 - Total number of new households allocated housing in 6 months to less than 1 year for year ending 30 June 2009
  • PA10 - Total number of new households allocated housing in 1 year to less than 2 years for year ending 30 June 2009
  • PA11 - Total number of new households allocated housing in 2 years or more for year ending 30 June 2009
  • PA12 - Total number of all new households allocated housing for year ending 30 June 2009.

P7 Customer satisfaction

This indicator assesses the level of satisfaction expressed by tenants with regard to the service provided by state and territory public rental housing agencies. Data for this performance indicator were collected via the 2007 Public Housing NSHS. Further detail on the NSHS.

Question 1 of the NSHS of public housing tenants asked respondents to indicate the statement which best described how satisfied or dissatisfied they were with the overall service provided by their housing authority over the previous 12 months.

The level of overall satisfaction is calculated as:

P7 =

Number of tenants who said they were satisfied (very satisfied or satisfied) x 100

Number of tenants who gave a valid answer to the satisfaction question

P8 Net recurrent cost per dwelling

This indicator assesses the cost of public housing rental provision by measuring the average cost of providing assistance per dwelling.

P8 is calculated as:

P8 =

DC1

OR2
  • DC1 - Total net recurrent costs for year ending 30 June 2009
  • OR2 - Total number of dwellings at 30 June 2009

P9 Occupancy rate

This indicator assesses the utilisation of public rental housing stock by measuring the occupancy rate of rental housing stock.

P9 is calculated as:

P9 =

 OR1 x 100

 OR2
  • OR1 - Total number of occupied dwellings at 30 June 2009
  • OR2 - Total number of dwellings at 30 June 2009

P10 Turnaround time

This indicator measures the average time taken for occupancy of dwelling stock that are available to rent through normal processes.

P10 is calculated as:

P10 =

TT1

TT2
  • TT1 - Total number of days that dwellings were vacant for year ending 30 June 2009
  • TT2 - Total number of vacancy episodes for year ending 30 June 2009

P11 Rent collection rate

This indicator assesses the management of rent arrears by measuring the total rent actually collected as a percentage of total rent charged.

P11 is calculated as:

P11 =

 RA1 x 100

 RA2
  • RA1 - Total rent collected from tenants for year ending 30 June 2009
  • RA2 - Total rent charged to tenants for year ending 30 June 2009

Notes

  1. The pensioner (single and couple) benefit rate has been selected as the ‘low income A’ household cut-off measure as pension rates are higher than rates for other allowances (e.g. unemployment benefits). This ensures that all persons receiving up to or equivalent to 100% of government income support benefits are captured. It should be noted that this group might include some income earners, provided their total income is not greater than 100% of the pensioner rate of government income support benefits.
  2. Special needs definition in the state owned and managed Indigenous housing data collection is different from that used in mainstream data collections. Special needs is defined in the state owned and managed Indigenous housing data collection as low income households:
    • that have a household member with a disability; or
    • where a principal tenant is aged 24 years or under; or
    • where a principal tenant is aged 50 years or more.
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