Table of contents

  • Preliminary material
    • Title and verso pages
    • Contents
    • Acknowledgments
    • Abbreviations
    • Summary
  • Body section
    • 1 Background to the current project
      • Purpose
      • Scope
      • Approach
    • 2 Primary health care and patient experience measurement in Australia
      • 2.1 What is primary health care?
      • 2.2 Why is primary health care important?
      • 2.3 How is primary health care organised and monitored in Australia?
      • 2.3 What is patient-centred health care?
      • 2.4 Why is patient-centred health care important?
      • 2.5 How can patient experience information inform quality improvement and performance monitoring?
    • 3 Methods
    • 4 Results
      • 4.1 Reviewed patient experience collections and approaches
      • 4.2 Further relevant patient experience measurement approaches
      • 4.3 Developing surveying instruments to measure patient experience
    • 5 Conclusions
  • End matter
    • Appendix A: Stakeholder contact list
    • Appendix B: Questionnaire template
    • Appendix C: Completed questionnaires
    • References