AIHW Remote access

For those AIHW staff who wish to work remotely and stay connected to IT services, applications or data from locations other than headquarters, can do so via the use of a personal device connected through an internet connection.

The ICT Service Desk would love to hear any feedback on making this page more helpful and user friendly to get into the remote system. For any suggestions, please contact [email protected].

Important

If you are working from home and don’t have access to the AIHW network and require a Servicedesk request raised via the Servicedesk Portal, you will need to do this via phone or email to the IT Service Desk. Alternatively, a colleague that has access to the AIHW network and Servicedesk Portal can do this on your behalf. Make sure that an actively monitored phone number or personal email address is provided in your request so the IT Service Desk can get in touch with you.

What you need

1. Personal computing device (e.g. tablet, laptop or computer).
2. AIHW approved remote access software installed on your personal computing device.
3. Personal mobile device (IOS, Android) for Microsoft Authenticator App.
   • IOS
   • Android
4. Add your AIHW M365 Account to the Microsoft Authenticator, please contact ServiceDesk if you need assistance doing so.

How to get set up

Before you begin, ensure you have read and understood:

• The AIHW Remote Working with ICT Policy.
• The HR Teleworking Policy - please ensure that you access and review the latest Telework policy, available on the AIHW Intranet or alternatively contact [email protected].

AIHW External Access User Guide

AIHW Horizon 8 External Access Guide