Homelessness services

Contact us

For help with and information on the Specialist Homelessness Services collection, Validata™ and SHIP, please contact our SHS collection hotline.

Phone 1800 627 191
Option 1: SHIP support
Option 2: All other queries including Validata™ support

Email [email protected]

Australian Government

• Government department: Department of Social Services (DSS)
  • DSS Housing Support: Programmes and Services
  • The National Plan to Reduce Violence Against Women and their Children 2010–2022
• National performance reporting of homelessness services: Productivity Commission
  • Report on Government Services
  • Overcoming Indigenous Disadvantage
• Statistical information: Australian Bureau of Statistics

State and territory governments

Information about homelessness programs by state and territory:

• New South Wales: Department of Family and Community Services: SHS Services
• Victoria: Department of Human Services: Housing
• Queensland: Homes and Housing
• Western Australia: Department for Child Protection and Family Support: Crisis Accommodation and Homelessness Services
• South Australia: Homelessness
• Tasmania: Department of Communities Tasmania
• Australian Capital Territory: Housing and Community Services
• Northern Territory: Department of Housing and Community Development

Non-government

• Homelessness Australia
• Council to Homeless Persons (CHP)
  • Parity
• The Women's Services Network (Wesnet)
• Hanover Welfare Services
• St Vincent de Paul Society
• Mission Australia: Homelessness & social housing

Research

• Australian Housing and Urban Research Institute