KPI 25: Proportion of adults who report a positive experience in visiting a dental professional
Patient experience surveys obtain patients’ views and observations on aspects of health care services they have received. This includes their views on the accessibility of services and the physical environment, and aspects of the patient-clinician interaction.
Adults aged 15 years and over were asked about their experience with dental professionals who they had seen in the last 12 months. The majority of patients reported a positive experience. In 2018–19, 96% of patients reported that their dental professional always or often listened carefully, and 97% of patients reported that their dental professional always or often showed respect and spent enough time with them. This is very similar to the proportion of patients who reported a positive experience in 2014–15.
Explore the data using the interactive below: