In 2025, more than 2 in 3 social housing tenants reported high satisfaction, with levels varying by housing program and by state and territory. Most of the variation in satisfaction was due to the safety/security of the home and neighbourhood, structural condition of dwellings, and energy efficiency. Nearly all tenants reported feeling more settled and being able to manage their rent better as benefits of living in social housing.
- Cat. no: HOU 344
Key findings
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More than 2 in 3 tenants (68%) were satisfied with the overall services provided by their social housing organisation
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Four in 5 tenants (80%) reported economic, health and social benefits from living in social housing
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Satisfaction was closely related to the condition of tenants’ homes: as structural problems increased, satisfaction fell
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Just over half of social housing tenants (53%) would feel comfortable asking a neighbour to assist with a problem