Table of contents

  • Preliminary pages
    • Title & verso title pages
    • Acknowledgments
    • Abbreviations
    • Symbols
    • Summary
      • Overview of NSHS respondents
  • Body content
    • Introduction
      • The social housing sector
      • Housing policy
      • Overview of 2016 NSHS methodology
    • 1 Overall satisfaction
      • Key demographic influences on overall satisfaction
      • Overall satisfaction, by state and territory
      • Overall satisfaction, by location (remoteness)
      • Overall satisfaction, by dwelling condition
      • Overall satisfaction, by dwelling utilisation
      • Satisfaction, by Indigenous status
      • Satisfaction, by need for assistance
    • 2 Satisfaction with amenities
      • Key demographic influences on satisfaction with amenities
      • Satisfaction with amenities, by state and territory
      • Satisfaction with amenities, by location (remoteness)
      • Satisfaction with amenities, by Indigenous status
      • Satisfaction with amenities, by need for assistance
    • 3 Satisfaction with location (proximity to facilities and services)
      • Key demographic influences on satisfaction with location
      • Satisfaction with location, by state and territory
      • Satisfaction with location, by remoteness
      • Satisfaction with location, by Indigenous status
    • 4 Satisfaction with day-to-day maintenance services
      • Key demographic influences on satisfaction with day-to-day maintenance services
      • Satisfaction with day-to-day maintenance services, by state and territory
      • Satisfaction with day-to-day maintenance services, by location (remoteness)
      • Satisfaction with day-to-day maintenance services, by Indigenous status
      • Satisfaction with day-to-day maintenance services, by dwelling condition
      • Satisfaction with day-to-day maintenance services, by dwelling utilisation
    • 5 Satisfaction with emergency maintenance services
      • Key demographic influences on satisfaction with emergency maintenance services
      • Satisfaction with emergency maintenance services, by state and territory
      • Satisfaction with emergency maintenance services, by location (remoteness)
      • Satisfaction with emergency maintenance services, by Indigenous status
      • Satisfaction with emergency maintenance services, by dwelling condition
      • Satisfaction with emergency maintenance services, by dwelling utilisation
    • 6 Perceived benefits of living in social housing
      • Key demographic influences on perceived benefits of living in social housing
      • Benefits of living in social housing, by state and territory
      • Benefits of living in social housing, by location (remoteness)
      • Benefits of living in social housing, by Indigenous status
    • 7 Dwelling condition or standard
      • Key demographic influences on perceived dwelling condition
      • Dwelling condition or standard
      • Dwelling condition or standard, by state and territory
      • Dwelling condition, by location (remoteness)
      • Dwelling condition, by Indigenous status
    • 8 Dwelling utilisation
      • Key demographic influences on perceived dwelling utilisation
      • Dwelling utilisation
      • Dwelling utilisation, by state and territory
      • Dwelling utilisation, by location (remoteness)
      • Dwelling utilisation, by Indigenous status
    • 9 Use of community and health services
      • Key demographic influences on the use of community and health services
      • Assistance for social housing tenants
      • Use of support services, by state and territory
      • Use of support services, by location (remoteness)
      • Use of support services, by Indigenous status
      • Use of support services by labour force participation
      • Use of support services by need for assistance
      • Use of support services with assistance from housing providers
  • End matter
    • Appendix A: Survey and reporting methodology
      • Survey scope
      • Overview of methodological approach
      • Survey and interview response rates
      • 2016 NSHS sample representativeness
      • Respondents versus households
      • Weighting
        • 2016 weighting strategy: mail-out survey
        • 2016 weighting calculation: face-to-face survey
      • Sampling variability
      • Comparability with the 2014 questionnaire
    • Appendix B: Profile of 2016 NSHS respondents
    • Glossary
    • References
    • List of tables
    • List of figures
    • Related publications