Quality of formal support

What is being tracked?

Measure: Proportion of people with disability (aged 15–64, and 65 and over) who are satisfied with the quality of assistance received from formal service providers

This measure is part of the Availability of support priority of the Strategy. This priority is about making sure people with disability have access to and receive the support services they need.

The desired outcome is that more people with disability are happy with the assistance they receive from support services.

Last updated:

Outcome area: Personal and community support Priority: Availability of support

  • Baseline value

    79%aged 15–64 in 2018

    84%aged 65 and over in 2018

  • Latest value

    80%aged 15–64 in 2022

    86%aged 65 and over in 2022

No change the latest data are similar to the baseline

View the data source

Has the proportion of people with disability (aged 15–64) satisfied with the quality of assistance received from formal service providers changed over time?

The data in the graph and the table below show the proportion of people with disability aged 15–64 who are satisfied with the quality of assistance received from formal service providers. Data from 2012 to 2022 are used. In 2022, 80% of people with disability were satisfied with the quality of assistance received from formal service providers, compared with 81% in 2012. The baseline used to track change over time was 79% in 2018.

More detailed data by age group are shown in the table.

Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

Has the proportion of people with disability (aged 65 and over) satisfied with the quality of assistance received from formal service providers changed over time?

The data in the graph and the table below show the proportion of people with disability aged 65 and over who are satisfied with the quality of assistance received from formal service providers. Data from 2012 to 2022 are used. In 2022, 86% of people with disability were satisfied with the quality of assistance received from formal service providers, compared with 88% in 2012. The baseline used to track change over time was 84% in 2018.

More detailed data by age group are shown in the table.

Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

State and territory

Does the proportion of people with disability (aged 15–64) satisfied with the quality of assistance received from formal service providers vary between states and territories?

The data in the graph and the table below show the proportion of people with disability aged 15–64 who are satisfied with the quality of assistance received from formal service providers, grouped by Australian states and territories. In 2022, 85% of people with disability in Western Australia and 74% in Victoria were satisfied with the quality of assistance received from formal service providers (please note that results for some jurisdictions were not published due to small sample numbers and to protect confidentiality).

More detailed data by age group are shown in the table.

# Should be used with caution: proportion has a Margin of Error (MoE) >10 percentage points and/or proportion ± MoE equals <0% or >100%.
n.p. (not published) Data have been suppressed to avoid identifying individual people.

Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

Does the proportion of people with disability (aged 65 and over) satisfied with the quality of assistance received from formal service providers vary between states and territories?

The data in the graph and the table below show the proportion of people with disability aged 65 and over who are satisfied with the quality of assistance received from formal service providers, grouped by Australian states and territories. In 2022, 87% of people with disability in both New South Wales and South Australia and 83% in both Queensland and Western Australia were satisfied with the quality of assistance received from formal service providers (please note that results for some jurisdictions were not published due to small sample numbers and to protect confidentiality).

More detailed data by age group are shown in the table.

# Should be used with caution: proportion has a Margin of Error (MoE) >10 percentage points and/or proportion ± MoE equals <0% or >100%.
n.p. (not published) Data have been suppressed to avoid identifying individual people.

Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

Population groups

How this measure varies by…

  • Does the proportion of people with disability (aged 15–64) satisfied with the quality of assistance received from formal service providers vary for First Nations people and non-Indigenous Australians?

    The data in the graph and the table below show the proportion of people with disability aged 15–64 who are satisfied with the quality of assistance received from formal service providers, by Indigenous status. In 2022, 80% of non-Indigenous people with disability were satisfied with the quality of assistance received from formal service providers. Data for First Nations people could not be published due to small sample numbers and to protect confidentiality.

    More detailed data by age group are shown in the table.

    n.p. (not published) Data have been suppressed to avoid identifying individual people.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

    Does the proportion of people with disability (aged 65 and over) satisfied with the quality of assistance received from formal service providers vary for First Nations people and non-Indigenous Australians?

    The data in the graph and the table below show the proportion of people with disability aged 65 and over who are satisfied with the quality of assistance received from formal service providers, by Indigenous status. In 2022, 86% of non-Indigenous people with disability were satisfied with the quality of assistance received from formal service providers. Data for First Nations people could not be published due to small sample numbers and to protect confidentiality.

    More detailed data by age group are shown in the table.

    n.p. (not published) Data have been suppressed to avoid identifying individual people.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

  • Does the proportion of people with disability (aged 15–64) satisfied with the quality of assistance received from formal service providers vary by sex?

    The data in the graph and the table below show the proportion of people with disability aged 15–64 who are satisfied with the quality of assistance received from formal service providers, for males and females. In 2022, 79% of males with disability were satisfied with the quality of assistance received from formal service providers, as were 80% of females.

    More detailed data by age group are shown in the table.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

    Does the proportion of people with disability (aged 65 and over) satisfied with the quality of assistance received from formal service providers vary by sex?

    The data in the graph and the table below show the proportion of people with disability aged 65 and over who are satisfied with the quality of assistance received from formal service providers, for males and females. In 2022, 86% of males with disability were satisfied with the quality of assistance received from formal service providers, as were 85% of females.

    More detailed data by age group are shown in the table.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

  • Does the proportion of people with disability satisfied with the quality of assistance received from formal service providers vary by age?

    The data in the graph and the table below show the proportion of people aged 15 and over with disability who are satisfied with the quality of assistance received from formal service providers, grouped by age. In 2022, 86% of people with disability aged 45–64 or 65 and over were satisfied with the quality of assistance received from formal service providers, as were 71% of those aged 25–44.

    # Should be used with caution: proportion has a Margin of Error (MoE) >10 percentage points and/or proportion ± MoE equals <0% or >100%.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

  • Does the proportion of people with disability (aged 15–64) satisfied with the quality of assistance received from formal service providers vary by cultural and linguistic diversity background?

    The data in the graph and the table below show the proportion of people with disability aged 15–64 who are satisfied with the quality of assistance received from formal service providers, by culturally and linguistically diverse (CALD) status. In 2022, 80% of people from CALD backgrounds with disability were satisfied with the quality of assistance received from formal service providers, and 80% among the non-CALD group (please note that the proportion for the CALD group has a high margin of error and should be used with caution).

    More detailed data by age group are shown in the table.

    # Should be used with caution: proportion has a Margin of Error (MoE) >10 percentage points and/or proportion ± MoE equals <0% or >100%.
    n.p. (not published) Data have been suppressed to avoid identifying individual people.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

    Does the proportion of people with disability (aged 65 and over) satisfied with the quality of assistance received from formal service providers vary by cultural and linguistic diversity background?

    The data in the graph and the table below show the proportion of people with disability aged 65 and over who are satisfied with the quality of assistance received from formal service providers, by culturally and linguistically diverse (CALD) status. In 2022, 78% of people from CALD backgrounds with disability were satisfied with the quality of assistance received from formal service providers, compared with 87% among the non-CALD group.

    More detailed data by age group are shown in the table.

    # Should be used with caution: proportion has a Margin of Error (MoE) >10 percentage points and/or proportion ± MoE equals <0% or >100%.
    n.p. (not published) Data have been suppressed to avoid identifying individual people.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

  • Does the proportion of people with disability (aged 15–64) satisfied with the quality of assistance received from formal service providers vary by remoteness?

    This bar chart shows the proportion of people with disability aged 15–64 who are satisfied with the quality of assistance received from formal service providers, grouped by remoteness. In 2022, 80% of people with disability in major cities and 78% in inner regional areas were satisfied with the quality of assistance received from formal service providers (please note that some categories were not published due to small sample numbers and to protect confidentiality).

    More detailed data by age group are shown in the table.

    n.p. (not published) Data have been suppressed to avoid identifying individual people.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

    Does the proportion of people with disability (aged 65 and over) satisfied with the quality of assistance received from formal service providers vary by remoteness?

    The data in the graph and the table below show the proportion of people with disability aged 65 and over who are satisfied with the quality of assistance received from formal service providers, grouped by remoteness. In 2022, 86% of people with disability in both major cities and inner regional areas and 82% in outer regional and remote areas were satisfied with the quality of assistance received from formal service providers.

    More detailed data by age group are shown in the table.

    n.p. (not published) Data have been suppressed to avoid identifying individual people.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

  • Does the proportion of people with disability (aged 15–64) satisfied with the quality of assistance received from formal service providers vary by disability group?

    This bar chart shows the proportion of people with disability aged 15–64 who are satisfied with the quality of assistance received from formal service providers, by disability group. In 2022, 80% of people with sensory or speech disability and 75% of those with psychosocial disability were satisfied with the quality of assistance received from formal service providers.

    More detailed data by age group are shown in the table.

    # Should be used with caution: proportion has a Margin of Error (MoE) >10 percentage points and/or proportion ± MoE equals <0% or >100%.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

    Does the proportion of people with disability (aged 65 and over) satisfied with the quality of assistance received from formal service providers vary by disability group?

    The data in the graph and the table below show the proportion of people with disability aged 65 and over who are satisfied with the quality of assistance received from formal service providers, by disability group. In 2022, 89% of both people with learning and understanding disability and of those with psychosocial disability were satisfied with the quality of assistance received from formal service providers, as were 85% of people with sensory or speech disability.

    More detailed data by age group are shown in the table.

    # Should be used with caution: proportion has a Margin of Error (MoE) >10 percentage points and/or proportion ± MoE equals <0% or >100%.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

  • Does the proportion of people with disability (aged 15–64) satisfied with the quality of assistance received from formal service providers vary by severity of disability?

    This bar chart shows the proportion of people with disability aged 15–64 who are satisfied with the quality of assistance received from formal service providers, grouped by disability severity. In 2022, 74% of people with severe or profound disability were satisfied with the quality of assistance received from formal service providers, compared with 85% for people with other disability status.

    More detailed data by age group are shown in the table.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

    Does the proportion of people with disability (aged 65 and over) satisfied with the quality of assistance received from formal service providers vary by severity of disability?

    The data in the graph and the table below show the proportion of people with disability aged 65 and over who are satisfied with the quality of assistance received from formal service providers, grouped by disability severity. In 2022, 85% of people with severe or profound disability were satisfied with the quality of assistance received from formal service providers, compared with 86% for people with other disability status.

    More detailed data by age group are shown in the table.

    Source: Australian Bureau of Statistics – Survey of Disability, Ageing and Carers (SDAC) | Data source overview

Where did these data come from?

Data on quality of formal support come from survey data collected by the Australian Bureau of Statistics.

Learn more about these data
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