Patient experience indicators
This web update presents information on over 20 self-reported measures of patient experience from the Australian Bureau of Statistics’ (ABS) Patient Experience Survey (the Survey). The Survey population includes Australians aged 15 and over, who are referred to as Australian adults within this report.
Respondents were asked to rate their overall health and report the presence of any long-term health conditions. The questionnaire then asked questions about respondents’ experiences and access to selected health care professionals. These include general practitioners (GPs), dental professionals and other medical professionals.
Within the Survey, there were three main measures of patient satisfaction with the selected health care professionals. These are:
Thinking about all the health practitioners you have seen in the last 12 months…
- How often did they listen carefully to you?
- How often did they show respect for what you had to say?
- How often did they spend enough time with you?
For more information, please visit Patient Experiences in Australia: Summary of Findings.