AIHW (2015) Specialist homelessness services 2014–15, AIHW, Australian Government, accessed 02 July 2022.
AIHW . (2015). Specialist homelessness services 2014–15. Retrieved from https://www.aihw.gov.au/reports/homelessness-services/specialist-homelessness-services-2014-15
Specialist homelessness services 2014–15. AIHW , 11 December 2015, https://www.aihw.gov.au/reports/homelessness-services/specialist-homelessness-services-2014-15
AIHW . Specialist homelessness services 2014–15 [Internet]. Canberra: AIHW , 2015 [cited 2022 Jul. 2]. Available from: https://www.aihw.gov.au/reports/homelessness-services/specialist-homelessness-services-2014-15
AIHW (AIHW) 2015, Specialist homelessness services 2014–15, viewed 2 July 2022, https://www.aihw.gov.au/reports/homelessness-services/specialist-homelessness-services-2014-15
Get citations as an Endnote file:
PDF | 3.6Mb
Specialist homelessness agencies in Australia provide assistance to many people each day. In 2014–15, on average, each day 53,840 people were supported. However, there were also people who approached agencies who could not be offered any assistance. These people may have approached more than one agency or returned to the same agency another day. An instance where no assistance is given to a person who approaches a service is referred to as 'unassisted request for service'.
There may be a range of reasons why an agency cannot assist a person. For example, the person may be seeking a specialised service not offered by that particular agency or the agency may not have the capacity to provide assistance at that time. The person may not be in the target group for the agency. These people may be referred to another agency for assistance, but the SHSC does not currently capture this activity. See Technical information and glossary for information on the way in which unassisted requests for services are measured in the SHSC.
There was an average of 329 instances of unassisted requests for services each day in 2014–15.
This section presents information on unmet demand from 2 perspectives:
The SHSC captures only limited information about unassisted requests for services, because it is not always appropriate for specialist homelessness agencies to collect the same level of detailed information as they would if the person became a client.
In 2014–15, there were an estimated 119,910 requests for assistance that were not met. This represents a decrease of 22% from last year. Some key trends in unmet demand over the 4 years since the collection began have been:
— Rounded to zero
* Indicates where previously published data have been revised to ensure consistent reporting over time.
Source: Specialist homelessness services annual reports 2012–13, 2013–14 and 2014–15.
Analysis of how often a person requested assistance and how many later became clients of specialist homelessness agencies can only be undertaken where the SLK was completed (about half of all unassisted requests). In 2014–15, on average, each person who was not assisted approached an agency 1.4 times, similar to 2013–14. In 2014–15, 32% of those with a valid SLK later went on to become a client and receive services during the year compared with 29% in 2013–14. The outcomes for the remaining 68% are not known—they may have received assistance from a non-SHS service, used their own support networks or continued to experience unstable housing.
1 in 4
unassisted requests were from females aged between 18 and 34 years (overall, nearly 2 in 3 of all ages were women, and 1 in 3 were men).
In 2014–15, there was an estimated 119,910 requests for service where an agency was not able to provide any assistance (Table UNMET.1). This equates to an average 329 requests per day that could not be met (Table UNMET.4). On average, about 212 daily unassisted requests (or 65% of all requests) were made by females, and 116 (35%) by males. This reflects the overall service user population, which is predominantly female.
Source: Specialist homelessness services 2014–15, National supplementary table UNMET.1 (702KB XLS).
of average daily unassisted requests included a need for some type of accommodation support.
Source: Specialist homelessness services 2014–15, National supplementary table UNMET.5 (702KB XLS).
Source: Specialist homelessness services 2014–15, National supplementary table UNMET.6 (702KB XLS).
Clients receiving support from specialist homelessness services are often identified as needing a wide range of services. Some needs arise more than once in a support period and this makes it difficult to assess (from the available data) the extent to which they have been met. In this section, each client need and the services to meet that need are only identified once in each support period.
Note: Unmet includes 'Not provided nor referred'.
Source: Specialist homelessness services 2014–15, National supplementary table CLIENTS.15 (702KB XLS).
The level of need for broad groups of specialised services is shown in Figure UNMET.5.
We'd love to know any feedback that you have about the AIHW website, its contents or reports.
The browser you are using to browse this website is outdated and some features may not display properly or be accessible to you. Please use a more recent browser for the best user experience.